Vivo's mission is to create economic opportunities in Africa through fashion.
Our vision is to see Africa Dressing the World.
Vivo was founded by Wandia Gichuru and Anne Marie Burugu in 2011.
12 years on, we are East Africa’s largest ladies fashion brand, designing and manufacturing 100% on the African continent. More importantly we aim to inspire a who...
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The Senior Retail Operations Manager plays a critical role in strengthening Vivo’s retail structure as the business scales. This position ensures consistent execution of strategy, accountability for sales and customer experience, and operational excellence across all store clusters. The role bridges strategic retail leadership and frontline execution — driving people development, process discipline, and performance delivery across the store network to achieve growth, consistency, and superior customer satisfaction.
Key Responsibilities
Lead and oversee multi-store retail operations, ensuring achievement of revenue, profitability, and KPI targets.
Manage and develop Cluster Leads to drive excellence in store execution, staff capability, and customer experience.
Implement operational plans and ensure alignment with company strategy, retail standards, and SOPs.
Conduct regional performance reviews and lead corrective actions to improve underperforming clusters.
Partner with cross-functional teams to optimize operations and customer outcomes.
Drive people development initiatives to build strong leadership pipelines within retail teams.
Champion customer experience excellence and ensure consistency of brand presentation across all stores.
Oversee cost efficiency, inventory accuracy, and compliance with operational policies across clusters.
Support new store openings, relocations, and concept rollouts.
Contribute to strategic retail projects, including technology adoption and process improvement.
Key Skills
Strong leadership and people management capability with proven experience managing multi-store teams.
Excellent analytical and commercial acumen; able to interpret performance data to drive decisions.
Sound understanding of retail KPIs and operational best practices.
Excellent communication, collaboration, and cross-functional influence skills.
Strong problem-solving ability, resilience, and adaptability in dynamic environments.
Passion for customer service and retail excellence.
Qualifications and Experience
Bachelor’s degree in Business, Retail Management, or related field; MBA is an added advantage.
Minimum of 8 years’ experience in multi-store or regional retail management, including at least 3 years in a senior leadership role.
Demonstrated success in driving sales growth, operational efficiency, and customer experience in fashion or consumer retail.
Proven ability to manage and develop teams across multiple locations.
Strong understanding of operational processes, stock management, and store profitability drivers.
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