Risk Consultant – General Operations at Zamara Kenya

Roles and responsibilities

People Management

• Following up on set process flows and making sure that set TAT’s are adhered to
• Quality check and control on all allocated existing clients and new business
• Following up with insurer on issues & escalating unresolved issues to the Senior Risk Consultant.

Financial Reporting

• Carrying out Reconciliation exercises with underwriters and finance and making sure that the financial statements for allocated schemes tally
• Collection of debited premium/fees due within set payment plans and ensuring allocation with finance team
• Dispatch of accurate client premium statements.

Underwriting & Database Management

• Scheme set up in the Beyontec system
• Invoicing for new clients, renewing clients and organic growth
• Reconciliation of accounts with finance and underwriters
• AA/ Garicorp / Infama membership card follow up, verification and dispatch to clients.
• Acknowledgement of receipt of membership instructions from client.
• Acknowledgement of receipt of instructions from client
• Advising insurer on endorsements instructions received (additions & deletions)
• Client data lists clean-up for both renewal and new business & flagging of any discrepancies to client.

Experience and Personal Qualities

• Minimum of 3 years’ experience in underwriting/operations
• Degree in any business related field
• Professional Insurance certification is an added advantage
• Business etiquette
• System training on Beyontec and M-Files
• Ability to work independently with minimum supervision
• Excellent communication skills both written and spoken
• Customer management skills
• Attention to detail