Safeguarding Advisor, East Africa at Mercy Corps

The Position 

The Regional Safeguarding Advisor (RSA) will provide technical guidance and support efforts to prevent, detect, and deter safeguarding issues in Mercy Corps’ East Africa programs and operations and ensure appropriate survivor support mechanisms are in place. The RSA will provide guidance and support to country teams in the region on Mercy Corps’ safeguarding approach and processes, including roll out of Safeguarding Core Standards. The RSA will support the assessment and identification of safeguarding risks to children and adults in affected populations within regional Country programs and support the development and execution of plans to mitigate these risks. They will input into key funding proposals to ensure that safeguarding risks are assessed and key safeguarding activities are appropriately resourced. The RSA will provide regular updates on safeguarding in the region and escalate any safeguarding issues to the Global Safeguarding/Ethics team.This position will work closely with program and human resource teams around systems to vet, monitor, support, advise on and improve the safeguarding systems, capacity and awareness of team members and partners, including sub-recipients, contractors, consultants and other organizations or individuals that act on behalf of, or at the direction of, Mercy Corps. The RSA will work closely with Community Accountability and Reporting Mechanism (CARM) teams to ensure that safeguarding is considered throughout CARM implementation.  

Essential Responsibilities 

TRAINING AND AWARENESS RAISING 

• Work with individuals and teams throughout the region to ensure programs and operations integrate safeguarding prevention measures and standards and respond appropriately to survivors 
• Adapt existing resources and tools (both internal and external) to the regional context 
• Support the creation and adaptation of training content and develop models for delivery, including remote and in person training 
• Support, guide and advise in-country safeguarding support roles  (including Safeguarding Focal Points and Champions)  with systems, processes and guidance to increase team member awareness and capacity surrounding safeguarding standards and expectations  
• Support in-country safeguarding support roles with systems, processes and guidance to  increase partner awareness and capacity surrounding safeguarding standards and expectations including sub-grantees, volunteers, consultants, contractors, money transfer agencies, and daily workers 
• Give technical guidance to CARM and program teams and support work to ensure communities and participants understand their rights and reporting options and build trust around response systems and survivor support 
• In coordination with the Global Safeguarding Team and in-country safeguarding support, give training and informational sessions to leadership in countries or at a regional level as requested or available.  

SYSTEMS, PROCESSES AND TOOLS 

• Support the roll out of the Core Safeguarding Standards throughout the region 
• Support country level strategic planning around safeguarding 
• In coordination with the Global Safeguarding Team give technical guidance and advice to Country Directors and SMTs to identify country specific safeguarding strategies and prioritized activities 
• In coordination with in-country Safeguarding support, give technical guidance and input to country level and program level safeguarding risk assessments and analyses  
• Support country level safeguarding risk mitigation to ensure activities assessed as having high safeguarding risks are actively implementing prevention measures, incl. observational checklists, supervision, training and other measures 
• Proactively and reactively engage with all functions to ensure minimum mitigations measures and good practices are implemented 
• Support the country teams to provide the guidance and tools to support partners in the development of safeguarding capacity and compliance with safeguarding standards 
• Assist and advise program teams to be able to assess partners’ compliance with minimum safeguarding standards  
• Work with Human Resources and program teams in the region to develop safeguarding protocols for onboarding team members, casual workers, day laborers, consultants and volunteers  
• Work with CARM teams and program teams to ensure safeguarding is integrated in CARM systems and communications, including sensitization and consultation with communities 
• Act as a resource to senior management around safeguarding best practice and obligations under Mercy Corps’ and donor’s Safeguarding policies and response mechanisms 
• Collaborate with Monitoring, Learning & Evaluation teams around safeguarding guidelines for MEL activities in the region 
• In coordination with the investigations team, support reflection and adaptation and implementation of corrective actions following case reports when requested 

SURVIVOR RESPONSE AND SUPPORT 

• Support and give technical guidance to safeguarding Focal Points and Champions with regard to their roles as reporting avenues for Safeguarding related issues, concerns or experiences  
• Support country and investigative teams in employing a survivor-centered approach to all reports of safeguarding concerns in alignment with Mercy Corps’ investigative processes 
• Support Focal Points and Champions to ensure adequate resource mapping and processes for survivors to help ensure their safety, security and well-being. In coordination with local PSEA networks identify, map and regularly update local support services available to survivors

ENGAGEMENT 

• Participate in and represent Mercy Corps at relevant sector groups and coordination mechanisms, including Clusters and PSEA networks and support the coordination of Safeguarding activities across the region 
• Participate in Mercy Corps’ cross-operational Global Safeguarding Task Force with key team members from across the organization 
• Participate in Mercy Corps’ regional working groups or cross-operational groups where safeguarding efforts or the safeguarding team needs representation 
• With support from the Global Safeguarding Team, provide technical support regarding donor requirements on project proposals and design 
• Support countries in establishing synergies, coordination and where possible, working groups between CARM/SG/GDI and GESI focus areas 

Supervisory Responsibility 

No direct supervision but dotted line support of and oversight of in-country safeguarding managers, focal points and champions. 

Accountability  

Reports Directly To: Director, Safeguarding Support 

Works Directly With: Regional leadership team, East Africa Country leadership, Global Safeguarding Team; CARM Team, Program Teams,  Protection Team, Security, HR and PAQ Teams  

Accountability to Participants and Stakeholders 

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. 

Minimum Qualification & Transferable Skills  

• Bachelor’s degree required. Masters or equivalent in a field related to Humanitarian or International Development or relevant fields is preferred. 
• At least four years professional experience in development/humanitarian sector, gender based violence and/or safeguarding field; including a deep understanding of safeguarding and survivor-centered principles 
• Deep understanding of and experience with donor, regulatory and sector-wide standards, expectations and best practices regarding safeguarding. 
• Experience in emergencies, fragile states or other complex, high-risk context preferred 
• Experience conducting SEAH/safeguarding investigations preferred 
• Excellent oral and written English skills required; fluency in additional regional languages desired 
• Experience designing and delivering safeguarding training to diverse audiences, including partners 
• Ability to work in a fast paced emergency response environment and adapt to the rapidly evolving context as necessary 
• Excellent listening, interpersonal, communication and networking skills in both remote and in-person contexts 
• Analytical, problem solver, with high level of self-awareness and the maturity to deal with constructive feedback  
• Demonstrated experience adapting agency-specific safeguarding content including training, policy, awareness raising and communications tools for use by agency partners. 
• Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint)