Sales Account Manager at Hyatt Place

Summary

The Ideal candidate MUST HAVE previous sales and marketing experience of at least 4 years with 2 years in the Hospitality industry and more specifically in a hotel.

Main Duties

Operational

• Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
• Carefully plans Sales Calls into defined objectives.
• Maintains a detailed knowledge of hotel facilities, features and services.
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Director of Sales.
• Follows up sales leads to identify prospect.
• Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
• Professionally conducts routine telemarketing activities to identify new accounts.
• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Achieves the monthly and annual personal target and the segment target room night production and room revenue.
• Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
• Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
• Assists in following up on all sales matters in the absence of the Sales Manager.
• Assists in following up on all sales matters in the absence of Sales Buddy.
• Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.

Customer Service

• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Assists to achieve the monthly and annual personal target contributing to the Sales revenue.

Personnel

• Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Assists to oversee the punctuality and appearance of Sales Coordinators, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time
• Maximises the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Encourages Sales Coordinator to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports reinforcement of Hyatt’s Values.
• Supports the action plans as a result of the Employee Opinion Survey.

Marketing

• Carefully plans Sales Calls into defined objectives.
• Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Ensures a high level of exposure for the Hotel through direct sales solicitation via telephone, contracts and written communications.
• Professionally conducts routine telemarketing activities to identify new accounts.

Administration

• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
• Establishes an efficient trace File to ensure that all business booked is properly tracked.
• Submits Sales report to Sales Manager in a timely manner.
• Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
• Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
• Carry out any other reasonable duties and responsibilities as assigned.