Sales Admin Executive at BasiGo

About the Role

• The Sales Admin Executive is the backbone of the Sales Department, ensuring the team is organised, efficient, and positioned for success.
• The Sales team is responsible for driving revenue growth through acquiring new customers, entering new markets, retaining existing clients, and expanding relationships across multiple customer segments and geographic regions.
• The Sales Admin Executive plays a critical role in enabling this success by ensuring the team has the structure, information, coordination, and support required to deliver exceptional customer experiences and achieve commercial targets.
• At BasiGo, where the demand for electric mobility solutions including E-Buses, E-Vans, and charging infrastructure continues to grow rapidly, this role is critical in supporting a high-performing sales organisation.
• This position is the “secret service” behind the Sales Team — ensuring that the team has the right information, systems, reporting, and coordination to succeed. The success of the sales team is a reflection of the excellence delivered behind the scenes by the Sales Admin Executive.

Key Responsibilities:

• Manage and coordinate incoming sales enquiries, ensuring timely responses, tracking, and follow-up.
• Support the sales team with lead management, customer information, pipeline updates, reporting, and sales activity tracking.
• Maintain accurate customer records and ensure effective customer relationship management through CRM systems.
• Develop and maintain sales reports, dashboards, and insights to support decision-making.
• Coordinate with internal teams to ensure sales opportunities progress smoothly from enquiry through to delivery and closure.
• Provide field sales teams with the necessary information, documentation, and tools required for effective customer engagement.
• Track sales performance, pipeline development, customer engagement activities, and key commercial metrics.
• Support the organisation of customer meetings, proposals, presentations, and sales documentation.
• Manage communication platforms and customer touchpoints to ensure a consistent customer experience.
• Identify opportunities to improve sales processes, communication flows, and overall team effectiveness.

Qualifications & Experience:

• Qualification in Sales, Business Administration, Project Management, or a related field (or equivalent experience).
• Strong proficiency in CRM systems, dashboards, reporting tools, and Microsoft Excel.
• Excellent interpersonal skills with the ability to collaborate across multiple teams and departments.
• Experience in a sales or project management environment for 2 years or more, and in the automotive industry, will be advantageous 
• Strong communication skills and the ability to manage multiple customer platforms and interactions.
• Excellent prioritisation, organisation, and time management skills.
• Ability to manage multiple tasks in a fast-paced and growing environment.
• A vibrant, energetic, and proactive approach to work.
• Willingness and curiosity to learn, grow, and understand the commercial engine behind a successful sales organisation.