Sales Administration Associate Analyst at Cigna

Objective:

Support the Sales Managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client

Responsibilities:

• To manage quote requests and proposals from Quote tool, Vlocity and manual process for all locations and for both SME and corporate team (direct and broker channel)
• Mailbox management- Completion of allocated QR by end of day.
• Submission of daily productivity reports.
• Working collaboratively within the support and broader sales team
• Responding to underwriters, broker and client’s queries within TAT
• Supporting important sales projects
• Building trust/relationships with internal teams and brokers/clients
• Salesforce management, reports and internal calls
• Product mastery
• Contribute towards building and improvisation of internal processes and guidelines
• Supporting sales team and enabling them to sell when they are away for meetings
• Business awareness and prioritisation
• Strong interpersonal skills with good verbal and written communication to internal and external clients.
• Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal
• Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary
• Work well in a team environment.
• Efficiency and Accuracy
• Handling objections – which usually happens on multiple brokers/channels
• Proactiveness and taking accountability