Sales Administrator at Unity Homes

Job Purpose:

• To support the sales operations manager, sales partners by administering the sales information system and providing all other administration services for the sales department and staff.
• Scope: The Sales Department is responsible for driving revenue by actively promoting and selling the company’s developments. This includes developing and executing targeted marketing and advertising initiatives, engaging prospective clients, and maintaining strong customer relationships. The team ensures that a professional and consistent corporate image is presented at all times while working strategically to meet or exceed sales targets and optimise pricing performance.

Key Responsibilities:

• Provide administrative assistance to the sales operations manager, sales partners by generating documents, reports, spreadsheets, filing and general administration for the sales department.
• Record/input sales, reservations, cancellations, exchanges, hand-overs and legal completions onto the sales ERP system, along with full customer details.
• Check data accuracy in the documentation related to the sale, i.e., checking prices and contracts are up to date.
• Produce/update monthly report spreadsheet.
• Produce/amend standard forms for use in the office to assist the sales team and partners. Ensure that all hard and digital copies of documentation are up to date.
• Liaise daily with the legal department regarding sales documentation and completion.
• Ensure a smooth transition between clients and internal teams from closure of sales to handover. Communicate important feedback from customers internally.
• Liaise with clients and collate all documentation required when necessary.
• Produce all relevant information and documentation for prospective leads. Supporting the sales team with general operations to help reach the team’s objectives.
• Take telephone enquiries from prospective customers regarding both forthcoming and existing sites, creating a database for future use.
• Liaise with sales partners and the marketing department and ensure they receive relevant copies of advertising material, price lists and any other necessary documentation regularly, and also assist sales management with other marketing duties.
• At all times comply with company policies, procedures and instructions. Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so.
• Coordinating showings, assisting at open houses, and with closing sales when required.
• Performing other duties as assigned.
• These are illustrative duties, and the job holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the company.

Health, Safety, and Environment (HSE):

• Attend mandatory safety trainings when scheduled
• Promptly report hazards, near misses, incidents, and accidents to the appropriate supervisor
• Adhere to all HSE instructions and site-specific safety protocols
• Utilise the appropriate Personal Protective Equipment (PPE) as required
• Participate in risk assessments and safety audits when requested
• Engage in safety drills and emergency preparedness activities
• Contribute to a culture of safety by proactively identifying and mitigating potential risks
• Establishing JSA’s to meet HSE regulations.
• Ensure PTWs are opened and closed on time for permit requiring activities.

ISO Integrated Management System (IMS):

• Comply with all company policies, procedures, and work instructions aligned with the IMS.
• Adhere to applicable legal, regulatory, and customer requirements
• Contribute to achieving the company’s quality objectives by following established standards and ensuring accuracy in work.
• Support environmental practices: reduce waste, conserve resources, and prevent pollution
• Participate in IMS training, audits, and awareness programs.
• Cooperate during internal and external IMS audits.
• Deliver quality work and support continuous improvement/innovation.
• Maintain confidentiality and safeguard company assets.

Personality Traits & Key Attributes:

• Diligent and detail-oriented: takes ownership of tasks and ensures work is completed accurately.
• Customer-focused: friendly, professional, approachable, and genuinely enjoys assisting customers.
• Highly organised: able to prioritise multiple tasks and keep records and documentation up to date.
• Proactive: anticipates what needs to be done and takes initiative rather than waiting to be instructed.
• Reliable and accountable: follows through on commitments and can be trusted with confidential and important information.
• A strong communicator: confident when communicating with clients, colleagues, and external stakeholders.
• Patient and solutions-oriented: able to handle customer queries or challenges calmly and professionally.
• Team-oriented: works collaboratively with the sales team and other departments.
• Positive and professional: maintains a warm, can-do attitude even when working under pressure.
• Commercially aware: understands the importance of customer experience, responsiveness, and supporting the sales team in converting and retaining clients.

Ideal candidate:

• A highly organised and customer-focused individual who combines strong administrative skills with a warm, professional personality, and who takes pride in ensuring that every client interaction and sales process is handled efficiently and accurately.