Sales Associate - Buyer Facing at Peach Cars KE

Role Description

The Sales Associate - Buyer Facing role at Peach Cars specializing in selling vehicles to interested buyers. You will ensure that you are delivering an excellent customer experience experience to our potential buyers. You will need to have a strong understanding of vehicles and the market in Kenya. This will support your ability to support buyers in finding a vehicle that meets their needs.

This is a customer facing role - as such the successful candidate must resonate with our values of Ownership, Respect, Challenge and Transparency. This role requires exceptional communication and negotiation skills, as well as the ability to build and maintain strong relationships with our team and customer alike.

Roles and Responsibilities:

Car Sales:

• Negotiate and close car sales with clients by:
  • Understanding customer needs, educating clients on our products and services, and advising them on what best suits their needs.
  • Converting potential leads into active customers.
  • Result: High customer satisfaction, deep knowledge of vehicles, successful car sales.
• Collect and input data into various trackers/CRM and information banks provided by the company.
  • Result: Data is accurately and timely collected in trackers.
• Collaborate with the sales team and other departments such as Finance, Car Care, Product, Customer Experience, and Marketing to increase sales and company growth.
  • Result: Strong collaboration across teams.

Relationship Management:

• Build and maintain trusting relationships with customers throughout their journey at Peach by:
  • Approaching potential customers and building trusting relationships.
  • Understanding customer needs and developing plans to address them.
  • Resolving customer complaints quickly and effectively.
  • Owning all customer communication and proactively sharing information.
  • Aiming to preserve customers by upselling and cross-selling our products/services with assistance from the customer experience and car care team.
  • Result: Strong customer relationships, active and transparent communication with clients, successful take rates on vehicles.

Requirements:

The individual should:

• Possess strong communication skills (both verbal and written).
• Have strong relationship building, networking, and negotiation skills.
• Have a deep understanding of the industry and the competitive landscape.
• Be a good collaborator and work well with internal and external teams.

Peach Benefits:

• Competitive Salary
• Health insurance cover
• Flexible work plan/hybrid work plan
• Business-related expenses covered, including:
  • Transportation during work hours/for work purposes fully covered.
  • Airtime and data used for work purposes fully covered.