Sales Consultant at Absa Bank Limited

Job Summary

The Sales Consultant is responsible for assisting the Regional Manager in Life insurance business development and overall business oversight. The role will be focused on New Business generation, portfolio growth, relationship management, Cross-selling, customer service duties, retention of existing clients and any other duties assigned by the Regional Manager

Key accountabilities

Business: Development/Management: 40%

Administration

• Co-ordinate all Bancassurance activities conducted within Absa Life (All sales channels)
• Support all channels and departments on insurance matters.
• Prepare management information as required.
• Provide guidance and training to all intermediaries and bank staff on insurance matters.
• The main link between the intermediaries and ALAK
• Manage end to end insurances process.
• Comply with the insurance industry requirements as per the act or legislation.
• Active management of relationships with all insurance partners to ensure smooth running of the distribution channels in delivering targets for the country.
• Monthly reporting of bancassurance financials including, but not limited to, commission reconciliation, financial projections, P&L monitoring, marketing allowance activities, etc
• Active involvement in defining the appropriate skills, education, experience etc of the insurance sales staff & development of the training curriculum to optimize sales / service achievement.
• Active analysis and review of all customer bases to understand customer profiles, behavioral & lifestyle traits (including product holding mix, revenue contribution, behavioral / lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value)

Budget Accountability

• Accountable for achieving annual income targets as cascaded from Head of Sales
• Monitoring of progress towards achieving targets is done on a weekly basis.
• Active involvement and accountability for making purchase/ refund business decisions within set limits.
• Establish relationships with key clients or business influencers in the local area.
• Execute an overall Business Plan covering all insurance activities across the business based on business targets in alignment with stakeholders.
• Active management of overall Insurance P&L through establishing close working relationships across businesses and Product / Marketing Managers to deliver customer, business, revenue and profit targets for the country by driving insurance products activities across channels and segments.

Active involvement in identifying insurance product needs for all customer bases across businesses with product managers and segment managers together with appropriate stakeholders to meet customer needs and product gaps in total product / service offering.

Rigor/compliance: 20%

• Ensure all regulatory requirements are met e.g., renewals, informing and ensuring compliance to the insurance act.
• Ensuring all intermediary staff dealing with insurance adequately trained
• Ensuring claims process is followed and adhered to by both staff and insurances partners or service providers.
• Visits to outlets to ensure correct adherence to processes and procedures.
• Timely communication of all changes relating to insurance activities or requirements
• Responsible for all audit matters on insurance

People management: 20%

• Working with Regional Manager to agree business direction and ways of conducting insurance business.
• Working with compliance team to ensure all regulatory matters are adhered to.
• Dealing with outlets, operations centre to ensure full understanding of the insurance process & procedures.
• Assist Regional Manager in being main point of contact with all third parties relating to insurance.
• Assist Regional Manager in managing all stakeholders internal & external relating to insurance business.
• Providing support and training on insurance matters
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Motivate staff and ensure they are recognized through the Absa Life Kenya recognition schemes.
• Assist the Regional Manager in creating an empowering environment for all intermediaries & staff, encouraging individual ownership and initiative.

Customer Service: 20%

• Provides support to outlets and other functions on insurance issues.
• Interact regularly with internal service providers (e.g., Operations, KYC Helpdesk) to ensure fast and efficient service to customers (both internal and external customers)