Sales Coordinator at ITM Kenya Ltd

• Sales Coordinator responsible for supporting the sales team by managing schedules, processing orders, coordinating communication between clients and internal departments, maintaining sales records, and assisting with sales reports. Ensures smooth sales operations by handling administrative tasks, tracking inventory, and facilitating customer service to enhance overall sales performance.

Responsibilities

• Stock Management (Market Level)
• Manage and track all stock deployed in the market through freelancers and Kopa Simu shops.
• Ensure accurate stock allocation, movement, and reconciliation in both channels.
• Conduct regular stock follow-ups and spot checks to minimize losses and discrepancies.
• Maintain updated stock records and share periodic reports with management.
• Aging Management (Both Channels)
• Monitor device aging for freelancers and Kopa Simu shops on a daily/weekly basis.
• Identify slow-moving or over-aged stock and recommend corrective actions.
• Work closely with sales teams to ensure timely sell-through of aging devices.
• Escalate critical aging cases to the Sales Manager for decision-making.
• Pull-Back & Default Stock Management
• Coordinate and manage all pull-back stock, including defaulted or repossessed devices.
• Ensure timely collection, documentation, and return of default devices from the field.
• Maintain accurate records of pull-back devices and their status.
• Work with field teams to reduce default-related losses.
• Service Device Management
• Track all devices sent to the service center for repair or technical issues.
• Follow up with service centers on repair status and turnaround time.
• Coordinate return of serviced devices to the market or warehouse.
• Escalate delayed or unresolved service cases to management.

Qualifications & Skills

• Diploma or Degree in Business Administration, Sales, Supply Chain, or related field.
• Experience in sales operations or stock control (mobile phone industry advantage).
• Strong organizational and follow-up skills.
• Basic knowledge of Excel and stock reporting.
• Good communication and problem-solving skills.

Key Performance Indicators (KPIs) / Performance Targets

• Stock accuracy and reconciliation rate (Monthly)
• Reduction in device aging across freelancers and Kopa Simu shops (Monthly & Quarterly)
• Timely pull-back and recovery rate of defaulted devices (Monthly)
• Service device turnaround time and closure rate (Monthly)
• Percentage reduction in stock losses and discrepancies (Quarterly)
• Accuracy and timeliness of operational reports submitted (Monthly)
• Coordination effectiveness with field teams, service centers, and partners (Quarterly review)