Education: Master’s degree in Communications, Business Administration, Business Management, Marketing, or any other related filed with an engineer background. An equivalent of this requirement in working experience is also acceptable
Skills:
- Should be a ‘Go to Market’ attitude personnel with ability to connect people, client contacts at higher level.
- Excellent interpersonal skills
- Strong analytical skills with proficiency in data analysis and reporting tools.
- Excellent communication and presentation skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Leadership qualities with a focus on driving results and fostering teamwork.
- Proficiency in CRM software (salesforce) and other sales-related technologies
- Fluency in French & English
Experience
- At least 10 years in a sales position within a complex and fast-paced business environment, preferably as a Sales Manager. A suitable candidate will also demonstrate experience in sales research and how raw information and data is processed to become useful insights that assist the sales department in establishing appropriate strategies that lead to the achievement of goals and targets.
- A suitable candidate will have established contacts and relationships within the business’s industry in addition to having experience working with sales account databases and CRM platforms. He will also have exceptional sales skills and a consistent track record in sales conversion success and performance
Responsibilities / Authorities / Accountabilities
Job Purpose: The Sales Excellence Manager focuses on leveraging Salesforce CRM to drive sales effectiveness and operational excellence within the organization. He/she plays a crucial role in optimizing sales processes, driving efficiency, and maximizing the effectiveness of the Salesforce CRM platform.
Sales Process Optimization
- Analyze existing sales processes and identify areas for improvement.
- Develop and implement streamlined processes to enhance sales efficiency and effectiveness.
- Ensure alignment between sales processes and overall business objectives.
Sales Performance Analytics
- Utilize data analytics to track key performance metrics (e.g., conversion rates, sales cycle length, win rates).
- Generate insights from data to drive decision-making and strategy adjustments.
- Create reports and dashboards to provide visibility into sales performance for management.
Sales Training and Development
- Develop training programs to onboard new sales representatives and enhance skills of existing team members.
- Conduct workshops or coaching sessions to improve sales techniques, product knowledge, and customer interaction skills.
- Collaborate with sales leadership to identify training needs and implement tailored development plans.
Sales Tools and Technology Management
- Evaluate and recommend sales tools and technologies (CRM systems, sales automation tools, etc.) to improve efficiency and productivity.
- Provide training and support for sales teams on the effective use of tools and technologies.
- Stay updated on emerging trends and best practices in sales technology.
Sales Strategy Support
- Collaborate with sales leadership and growth Leaders to develop strategic initiatives and sales plans.
- Assist in the execution of sales strategies by providing analytical support and insights.
- Monitor industry trends and competitive dynamics to identify opportunities for growth
Continuous Improvement
- Implement a culture of continuous improvement within the sales organization.
- Lead or participate in projects aimed at optimizing sales operations and processes.
- Solicit feedback from sales teams and stakeholders to drive ongoing improvements.
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