Sales Manager at Summit Human Resource & Marketing Consultant

• Industry: Manufacturing -Furniture/Mattress
• Salary range: Ksh 200,000- Ksh 300,000

Job Summary:

To Lead the Sales function in providing both reactive and proactive, multi-skilled Sales expertise on all Institutional sales-related activities. Increase Institutional Sales effectiveness and efficiency to improve customer experience and satisfaction. Manage and implement improvement plans while also driving Key Performance Indicators (KPIs).

Primary Responsibilities

Strategy and Development

• Contribute to the creation and implementation of best Sales practices, strategies, policies, processes, and procedures to aid and improve Institutional Sales performance.

General and Task Management

• To expand the institutional business with existing & new customers.
• Manage the sales pipeline effectively including qualifying in, progressing, and closing opportunities
• Play an active role in product and capability development by articulating long-term trends and product gaps
• Travelling when necessary to meet clients and/or prospect new relationships.
• Leverages the organization’s relationship with existing institutional accounts by developing and executing proactive, creative, and ongoing contact initiatives
• Identifies and cultivates prospects and/or clients
• Initiates and follows up on new business opportunities.
• Responsible for one-point contact for the customers for complaints, collecting & analyzing data, and improving the overall customer experience
• Ensure a smooth ordering process by monitoring order traffic, tracking orders, and following up with consumers to assess customer satisfaction.
• Actively participate in scheduled internal weekly and annual sales meetings, preparing in advance to share relevant and beneficial information.
• Collect customer feedback through surveys and prepare weekly reports to help in improving products /services.
• Observe market trends and online sales data to develop sales forecasts, which they use to build effective strategies

People Management

• Set department objectives/KPIs and review and assess the ongoing performance of the team members
• Report on achievement of targets and identify any actions required.
• Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behavior expected of them.
• Ensure the delivery of the People Strategy within the area of accountability
• Manage and lead the team
• Motivate and coach the team to operational success.
• Monitor the completion of tasks and ensure good performance and record on appropriate systems.

Self-Management

• Support encourage and develop the team and take ownership of team cohesion
• Proactively contribute to creating a good team atmosphere
• Anticipates and overcomes obstacles.
• Makes useful links to arrive at insightful plans and solutions
• Embraces personal challenge.
• Confident, rounded thinking
• Is resilient, optimistic, and open to change
• Has an Adult: Adult, collaborative approach to others
• A self-starter, motivated and able to positively motivate others
• Focused and target drove with a positive, can-do attitude

Key Skills

• Excellent leadership and man management skills
• Excellent interpersonal skills
• Ability to manage a variety of cross-functional team members
• Excellent written, verbal, and presentation skills
• Excellent organizational and follow-up skills
• Competent in problem-solving, team building, planning, and decision making commercially aware

KEY KPIs

• Sales Targets
• Ability to secure orders from new key target clients
• Ability to train
• New Leads.
• Lead Response Time.
• Number of Wins.
• Revenue.
• Customer Lifetime Value.
• Client Retention
• Net Promoter Score

EDUCATION & EXPERIENCE:    

• Degree in a business related field
• Experience: atleast 8 years in a marketing related role in furniture/mattress industry
• Candidates from the Indian community would be preferred but not a must
• Possess good verbal and written communication skills
• Demonstrate the personal qualities of being a self-starter, organized, results oriented and a team player

Closing: 18th March  2023