Sales Officers at Human Capital Synergies Africa Ltd

Our Client, a leading Mobile Micro Lending company that offers salary advances and short term loans seeks to recruit Sales Officers.

Job Purpose    

The Sales Officer will be responsible for prospecting for, acquiring and maintaining customer relationships. The role will also be responsible for understanding customer needs and making recommendations for existing product and process redesign while also contributing to new product development. With overall direction from the Sales Team Leader, the role holder will be expected to actively drive sales growth through telephone, on the ground sales activities and customer visits. Their main measure of success will be the amount and number of loans disbursed and percentage of loans collected per month.

Reportsto: Sales Team Leader

Department: Business Development

Location: Nairobi          

KEY RESPONSIBILITIES

• Have a thorough understanding of the organizations products and services and the supporting policies and processes
• Be able to articulate each products core value proposition to the customer both verbally and in writing
• Have a thorough understanding of the organizations core target market
• Constantly prospect for new customers in the form of new employers (mid-size corporates and SMEs)
• Engage new employers (mid-size corporates and SMEs) to secure opportunities to pitch their products and services
• Develop strategy and plans to engage employees of targeted MOU clients that will provide opportunities to meet and pitch to as many active employees as possible
• Spend time on the ground engaging employees of MOU clients to drive uptake of the organizations products
• Identify new and unique opportunities to engage employees of MOU clients to improve awareness of the organizations products amongst the employee captive market
• Ensure all loans sold are properly applied for and all requirements met by the applicants before presenting to Credit teams for approvals
• Follow up collection of loan instalments from clients by ensuring that instalments are paid through check off
• Where the instalments are missed or clients separated from employment then the role holder will be expected to follow up the borrower for recovery of the loan
• Customer service – ensure that the overall customer experience is positive and that the organization meets all its brand promises to its customers – quick, no hassle loans!
• Always maintain a good understanding of the competitive landscape of the organizations direct competitors, their price points. Product features etc. to enable the job holder effectively position and sell its products

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

1. Post-secondary school diploma or professional qualification required
2. University Degree – in a business or marketing field will be an added advantage
3. At least 2 years’ experience (if no university degree)/1 year experience (if a degree holder) working in a sales role in a micro finance or credit only organization, bank, insurance company or FMCG with a clear track record of successfully meeting challenging targets