Sales & Operations Coordinator — Q-SYS at Riana Group

Responsibilities

Sales Coordination (Execution & Client Support)

• Coordinate end-to-end sales order cycle for all Q-SYS products — from proposals, pricing, and demos to contract closure — with 100% accuracy.
• Prepare and track client quotations, proposals, and project documentation with zero errors.
• Liaise with clients, channel partners, and internal teams to ensure all deliverables are on track
• Organize sales team meetings, demos, site surveys, and technical handovers.
• Support PoCs (Proof of Concept) and pilots with documentation, TATs, and feedback follow-ups.

Sales Operations (Data, Processes & Reporting)

• Own and update the Q-SYS sales pipeline, dashboards, and CRM with 100% data integrity.
• Track KPIs: conversion rates, lead aging, proposal win rates, sales/installation timelines, and collections.
• Prepare weekly, monthly, and quarterly management reports highlighting revenue progress, pipeline status, and variances.
• Maintain up-to-date dashboards on sales/lead/project statuses — especially for key verticals like healthcare, banking, and government.
• Identify sales process bottlenecks and propose at least 2 improvements per quarter.
• Coordinate with finance on invoices, collections, and payment follow-ups to maintain ontime payments.

Cross-Functional & Client Delivery Support

• Collaborate closely with operations, , and technical teams to align delivery timelines with client commitments.
• Ensure >90% OTIF (On Time In Full) for project delivery.
• Proactively flag delays or risks to stakeholders, and coordinate mitigation plans.
• Maintain high client satisfaction by closing feedback loops for installations, escalations, or complaints.

Deliverables

• Order Processing Accuracy
• CRM Data Integrity
• Proposal/Quote TAT
• Client Query Response
• Pipeline Conversion Rate
• On-Time Collections
• OTIF Project Delivery
• Process Improvement Initiatives
• Reporting Accuracy & Timeliness

Requirements

• Bachelor’s degree in Business, Sales, IT, or related field.
• 2–4 years’ experience in international sales coordination and/or sales operations — ideally in B2B SaaS, CX solutions, or smart technologies.
• Hands-on experience with CRM (Zoho, Salesforce, or similar), Excel (advanced), and project tracking tools.
• Knowledge of SAAS sales to B2B is a big plus.
• Strong organizational skills with an analytical mindset — can juggle multiple clients, markets, and projects simultaneously.
• Excellent communication skills and cross-cultural awareness.