Sales Specialist at Twyford Tile

About the Role

• We are looking for a self-motivated and target-driven Sales Specialist to join our Sales team in Mombasa.The successful candidate will be responsible for growing sales of ceramic products and daily-use porcelain, developing new business opportunities, converting prospects into customers, and maintaining strong relationships with existing clients.
• The role will focus on expanding the customer base across the Mombasa market and driving sales through retailers, distributors, wholesalers, and other relevant customers.

Key Responsibilities

• Market and sell ceramic products and daily-use porcelain to retailers, distributors, wholesalers, and other customers.
• Identify, develop, and convert new business opportunities and customer segments.
• Proactively follow up on leads, prospects, quotations, and potential sales to improve conversion.
• Achieve agreed monthly and annual sales targets.
• Conduct regular client visits, product presentations, and market visits to generate sales opportunities.
• Develop and maintain strong relationships with existing and potential customers.
• Prepare quotations, negotiate prices, and close sales in line with approved Company policies and pricing guidelines.
• Monitor market trends, competitor activities, customer preferences, and pricing strategies.
• Collect and share relevant market intelligence to support sales and business growth.
• Maintain accurate records of sales activities, customer interactions, prospects, orders, and market feedback.
• Work closely with the showroom, warehouse, logistics, finance, and other relevant teams to ensure smooth order processing and timely delivery.
• Follow up with customers on orders, deliveries, payments, and outstanding issues.
• Provide customers with timely and accurate information on products, availability, pricing, orders, and deliveries.
• Support timely invoicing and follow-up on customer payments to improve accountability and cash collection.
• Handle customer enquiries, complaints, and service issues professionally and ensure timely resolution.
• Maintain high levels of customer satisfaction and strengthen customer retention.
• Provide regular sales updates and reports to management, including sales performance, pipeline, market developments, and customer feedback.
• Perform any other sales-related duties assigned by the Sales Manager.

Qualifications & Experience

• Bachelor's degree in Sales & Marketing, Business Administration, or a related field.
• Minimum 2 years of proven sales experience, preferably in the ceramics, building materials, sanitary ware, home improvement, FMCG, or related industry.
• Experience selling ceramic tiles, sanitary ware, daily-use porcelain, ceramic plates, cups, bowls, or related products is highly preferred.
• Strong knowledge of ceramic product types, sizes, finishes, applications, and customer requirements.
• Proven ability to develop new customers and convert prospects into sales.
• Experience working with retailers, distributors, wholesalers, or dealers is an added advantage.
• Strong negotiation, communication, and interpersonal skills.
• Good customer relationship management skills.
• Strong numerical and reporting skills.
• Proficiency in Microsoft Office and basic sales reporting tools.
• Must be self-motivated, target-driven, proactive, and able to work independently.\

Key Competencies

• Sales and business development
• Lead generation and prospect conversion
• Customer relationship management
• Negotiation and closing skills
• Market intelligence and competitor analysis
• Strong follow-up and execution
• Target orientation
• Communication and presentation skills
• Problem-solving
• Teamwork and collaboration
• Integrity and accountability