Sales Support Executive at Kenya Airways

Brief Description        

• Sales Support Executive TH and APAC Offline to help and assist CM TH and APAC Offline in various areas such as queries from All APAC GSAs, request, refund, ticketing, data providing, Flight disruptions, admins for both town and airport, general market support for TH and APAC Offline.

Detailed Description        

• Support CM TH and APAC Offline Manager in various areas.
• Support CM TH and APAC Offline GSAs for Authority permission submitting, Suppliers contract renewal, Handling local staff admins, Staff/Crew recruitment, Work Permit request, AOT,CAAT, etc.  
• Handle the task requested with the APAC GSAs, Sales tools, ARDWEB, Email, GO Tools, BSP link report, ADMs, Refund, Fares, strengthen relationships with travel agencies, corporate clients, and partners.
• To gather and prepare clientele database for TH and APAC GSAs planning and identifying clients ’needs.
• Gather market data, customer feedback, and industry trends to contribute to informed Manager and APAC GSAs for decision-making.
• To prepare visit workplan for clients for optimum utilization of time and resources.
• To support APAC, GSAs achieve set sales targets in line with budget for profitability of the airline.
• To promote KQ products and services to create awareness and generate sales and revenue.
• To gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales.
• To prepare sales report for management information and performance evaluation and monitoring.

Job Requirements        

• Graduate or ‘O’/’A' level with 4 years sales experience
• Airline experience an added advantage
• Selling and negotiation skills
• Computer literate Excel, Ms-word, etc.
• Analytical influencing skills
• 4 Years of experience in Fares and Ticketing