Sales -Training and Applications Specialist East, West, Central and Horn of Africa (m/f/n) at Bruker

Responsibilities

In this role, you will have a wide range of responsibilities, Sales and Training. To be successful in this role, you will need to promote and train laboratories and health institutions on the use of our cutting-edge technology in molecular diagnostics.

• Sales and marketing of Bruker Hain diagnostics molecular biology, microbiology and mass spectrometry products to health facilities, universities and research institution within East, West and Central Africa.
• Installation and commissioning of Bruker Hain diagnostics molecular and mass spectrometry equipment.
• Provision of technical trainings in microbiology/molecular biology, with timeous and effective application support and product troubleshooting to existing customers.
• Carrying out comprehensive service and maintenance of all Hain Lifescience equipment, including software updates, calibrations and equipment part replacements.
• Escalating complex application challenges from customers to the device or support teams for swift resolution.
• Facilitating customer presentations and updates on Hain Lifescience technological advancements.
• Planning periodical visits to existing customer sites and engaging them on personal and professional levels, receiving feedbacks and acting on them.
• Designing and customizing standard operating procedures (SOP) in line with Instructions for use for the adoption in laboratories.
• Provide logistical assistance including product packaging, shipment or deliveries to local and international customers.
• Writing sales proposal to potential customers emphasizing on the advantages an uptake of Line probe assay technology to suit their laboratory diagnostic needs.
• Writing installation, training and troubleshooting reports and forward transmission to immediate General Manager for review and record keeping.
• Market research on existing and new competitors` products, keeping up to date with new recommendations from World Health Organization (WHO) and other relevant health bodies.
• Prospect, built and sustain customer relationships
• Provide on-site applications support to customers by providing instrument installations, customer training and troubleshooting support
• Run full sales process functions including Tender searching and tender application.
• Provide product technical support to customers
• Provide on-site service and maintenance to customer’s Hain Equipment
• Participate in sales and marketing plan development.
• Organize and execute product promotion and provide continuing medical education meetings
• Coordinate troubleshooting efforts to ensure timely problem resolution

Qualifications

• Bachelors/Masters degree in Clinical Microbiology &/or
• Molecular Biology or Biomedical Science
• Microbiology lab technologist (an added advantage)
• Experience in mycobacteriology
• Experience in PCR/molecular lab work
• Possible previous research & publishing in bacteriology
• Knowledge of French is a plus
• Previous cross cultural/country interaction, an advantage
• Previous training experience a plus
• Have a valid passport