Enterprise System Developer at Sama

Key Responsibilities

• System configuration and Implementation of custom modules/extensions/capabilities on the Workforce Management solution
• Create and maintain system documentation and technical process flows
• Own the data life cycle management of the workforce management tool and overall data architecture of the Workforce Management system
• Oversee Workforce Management Data governance which includes:
  • Data standards
  • Data pipelines
  • PI connections and Integrations
  • User access rights
  • Reporting and analytics
  • Collaborate with IT on defining the capabilities and driving the implementation of the required Workforce management infrastructure
  • Ensure optimal and consistent availability and data quality of the WFM tool.
  • Be the go-to person for integrations between the Workforce Management and other enterprise tools e.g; Salesforce.
  • Will liaise with the vendor teams for escalations and other relevant situations that require technical support from the vendor.
  • Point of escalation for system gaps, access, and other issues for Global Service Delivery functions.
  • Liaise with the Director of Information Security and other Information Security stakeholders to ensure proper security setup for the WFM platform.

Minimum Technical QualificationsMinimum Preferred Qualifications

• 3+ years of overall IT or programming experience
• Bachelor's Degree in Computer Science, Information Technology or relevant field of Study
• Technical expertise in system administration, configuration and additional custom feature development
• Experience in working with Enterprise SaaS platforms
• Experience working with relational and non-relational databases - Bigquery, AWS, Postgres is an added advantage
• Working knowledge of data pipelining tools such as Hevo, Stitch data, Pentaho
• Experience with transformation tools such as DataForm, and Database Tools (DBT).
• Experience with object-oriented/object function scripting languages: Python, JavaScript, Java
• Experience working on CI/CD processes and source control tools such as GitHub
• Outstanding communication skills, and the ability to stay self-motivated and work with little or no supervision
• Great communication and collaboration skills.
• Excellent time management and organizational abilities.