SAP Support Analyst at NCBA Group

Job Purpose Statement

To provide support and analysis to the business by providing day to day hands on analysis, design, and configuration, testing, and training activities for SAP systems.To engage with business users/owners in HR, Finance and Procurement to collect requirements, translate those requirements to SAP configuration, recommend best practice, and provide input to optimize the functionalities usage from the system.

Key Accountabilities (Duties and Responsibilities)

System Support    20%

• Provide Group Support for all SAP Functional support on HR, Procurement and Finance

Issues & problems resolution    10% 

• Provide level 1 closure of the Sap Enable now Success factors, Ariba, SAP FICO & MM issues and problems resolutions as per NCBA SLA.

System Improvements & Error Corrections    20%

• Provide SAP Functional (success factors , Ariba ,Enable now FICO, MM) system improvements and error corrections in the assigned SAP functional domains as per SAP industry best practices (potentially) used by.

Optimal/Maximum System availability    5%   

• Ensure optimal /maximum availability of the success factors, Ariba , enable now, FICO and MM & optimize usage and promotion of the NCBA Group SAP best practices. Perform system optimization, plan, install, support, maintain, upgrade and change IT Systems to ensure that the service provided by these Systems is within the agreed Service Level Agreements (SLAs).

User Role Management    10  

• Analyze SAP ERP, success factors , SAP enable now, User roles management, allocation and mapping to new/existing/changing users to Functional roles.

Training (Users & Super Users)    10%   

• Provide Training & Capacity Building to Functional Business users and IT Technical Users whenever necessary. Support and troubleshoot end user training requirements, SAP access.

Data Migration    5%

Responsible for data migration in functional area, interfacing with Centre of Authority and the requirements of SAP Data Services and oversee data cleansing, data extraction and

• data build.

Participation in IT Department projects    5%    

• Participate in projects and change control as directed by IT management and assist or execute special projects in liaison with Enterprise project management officers.

Implementation of Group SAP Change Requests    10%    

• Responsible for implementing Group SAP Change Requests both functional and technical – towards improvement of business needs

Job Specifications

Academic qualifications:

• Bachelor’s Degree holder in Information Technology related; from a recognized University (min – 2nd class upper or equivalent).
• Certification in SAP success factors  OR Sap Ariba
•   Support and minor enhancement experience within SAP ECC6 Portal & ERP.•    

Ideal Person Specifications
Professional training:

• Knowledge of SAP enable now, SAP technologies, Java Web Dynpro, Access permissions, Workflow and password control solutions

Desired work experience:

•  A minimum of 2 years working experience in technology function in relation to SAP ERP Support –