Second Level Operations at Ericsson

About this Opportunity:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What will you do:

• Help with Assurance support activities
• Handle incident management
• Assist with Problem management
• Perform system administration
• Work with Billing operations

What will you bring:

• Bachelor level, in engineering IT, Telecom
• 3-5 years’ experience of deploy system test and lead testing team. 
• Linux Knowledge is a must

Additional Requirements:

• Knowledge of Managed Service telecom operations practice
• Knowledge about Ericsson charging system will be an added advantage
• Knowledge of databases is required
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology