Security Supervisor at Accor

Job Description

The Security Supervisor is responsible for ensuring the safety and security of the property, guests, employees, and assets. They lead and manage the daily security operations, enforce security protocols, and provide guidance to the security team to maintain a secure and welcoming environment.

Key Responsibilities

Leadership and Supervision

• Supervise and coordinate activities of the security team, including scheduling, training, and performance evaluations.
• Conduct regular briefings with the security team to communicate goals, updates, and protocols.
• Act as a point of escalation for security-related issues, emergencies, and guest or employee concerns.

Security Operations

• Monitor the premises through CCTV, patrols, and surveillance systems to ensure safety.
• Respond promptly to security incidents, including accidents, disturbances, and breaches.
• Conduct regular inspections of access points, fire exits, and alarm systems.
• Oversee the enforcement of property rules and regulations.

Risk Management and Reporting

• Identify potential security risks and recommend preventive measures.
• Maintain and update security records, incident reports, and daily logs.
• Collaborate with law enforcement, emergency services, and external security agencies as needed.
• Ensure compliance with local safety regulations and industry standards.

Training and Development

• Train security team members in safety protocols, emergency response, and guest interaction.
• Conduct periodic security drills, including fire, evacuation, and crisis simulations.

Guest and Employee Relations

• Ensure the security team maintains a professional and approachable demeanor.
• Provide assistance to guests and employees during emergencies or incidents.
• Foster a culture of safety awareness across the property.

Qualifications

Education and Experience

• Diploma or degree in Security Management, Criminology, or a related field (preferred).
• Minimum of 3 years of experience in security, with at least 1 year in a supervisory role, preferably in the hospitality industry.

Skills and Competencies

• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in security equipment and systems (e.g., CCTV, alarm systems).
• Knowledge of safety regulations, first aid, and emergency protocols.
• Attention to detail and ability to remain calm under pressure.

Certifications

• First Aid/CPR certification (preferred).
• Relevant security certifications or licenses based on local regulations.