Job Vacancies at Accor

Job Description

GENERAL MISSION

• To make the guest feel welcome in providing personalized service and ensure that guests experience all the comfort they expect from a 5-star hotel. 
• To provide cleaning service to guestrooms and respond to guest’s requests ensuring maximum guest satisfaction in accordance to Hotel established standards.
• To make sure that all rooms are well supplied and ready on time.
• To clean guest floors and surrounding service areas in accordance to the standard required by our hotel.

TECHNICAL RESPONSIBILITIES

• Receive work assignment and keys then proceed to assigned area.
• Clean guestroom in the following order: early guests request, occupied room with make-up sign, check guestrooms prior to the time of arrival, occupied rooms, check out rooms.
• Turns-in all lost and found items to housekeeping office.
• Keeps floor linen room closet clean and locked at all times.
• Refolds linen and arranges shelves.
• Completes special daily work assignment.
• Does physical room status check then fills out room status report form.
• Fills out working assignment sheet as each room is completed.
• Does special cleaning project assigned by the superior.
• Pick-up room service trays and trolleys left inside guestrooms or hallways and place them at the service area.
• Replenishes and tidies -up maid’s cart in preparation for the next shifts task.
• Clean the housekeeping equipment after every use.
• Notify superior of any guests who are sick or suspicious looking character on the floors.
• Notify the Supervisor of the presence of guest pets and electrical appliances.
• Report to superior defective machines, tools, cleaning equipment, immediately.
• Be aware of guest needs and services provided by housekeeping.
• Greet guest at the corridor/entrance door and assist with check in.
• Ensure that rooms are cleaned before the guest returns.
• Update extra items in the room and arrange on guest request or as per history.
• Checks and replenishes mini-bar items.
• Sends guest clothing to laundry and ensure timely return.
• Carries other services asked for by guest.
• Ensure a high standard of cleanliness of corridor and public areas.
• Raise alarm immediately if fire / smoke are detected on the floors.
• Report to order taker / supervisor any discrepancies, damages or losses of hotel property in guestroom and hallway
• Notify the Supervisor and office of value belong in guest room
• Distributes daily newspapers to guest room
• Assists in training new room attendant

Reports to order taker rooms that are not done and why? Write down also in the floor endorsement logbook.

Qualifications

• A proven ability to manage multiple projects and deadlines; works well under pressure
• Previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal skills and a love of working as part of a team
• Highly responsible & reliable

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Job Description

The Security Supervisor is responsible for ensuring the safety and security of the property, guests, employees, and assets. They lead and manage the daily security operations, enforce security protocols, and provide guidance to the security team to maintain a secure and welcoming environment.

Key Responsibilities

Leadership and Supervision

• Supervise and coordinate activities of the security team, including scheduling, training, and performance evaluations.
• Conduct regular briefings with the security team to communicate goals, updates, and protocols.
• Act as a point of escalation for security-related issues, emergencies, and guest or employee concerns.

Security Operations

• Monitor the premises through CCTV, patrols, and surveillance systems to ensure safety.
• Respond promptly to security incidents, including accidents, disturbances, and breaches.
• Conduct regular inspections of access points, fire exits, and alarm systems.
• Oversee the enforcement of property rules and regulations.

Risk Management and Reporting

• Identify potential security risks and recommend preventive measures.
• Maintain and update security records, incident reports, and daily logs.
• Collaborate with law enforcement, emergency services, and external security agencies as needed.
• Ensure compliance with local safety regulations and industry standards.

Training and Development

• Train security team members in safety protocols, emergency response, and guest interaction.
• Conduct periodic security drills, including fire, evacuation, and crisis simulations.

Guest and Employee Relations

• Ensure the security team maintains a professional and approachable demeanor.
• Provide assistance to guests and employees during emergencies or incidents.
• Foster a culture of safety awareness across the property.

Qualifications

Education and Experience

• Diploma or degree in Security Management, Criminology, or a related field (preferred).
• Minimum of 3 years of experience in security, with at least 1 year in a supervisory role, preferably in the hospitality industry.

Skills and Competencies

• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in security equipment and systems (e.g., CCTV, alarm systems).
• Knowledge of safety regulations, first aid, and emergency protocols.
• Attention to detail and ability to remain calm under pressure.

Certifications

• First Aid/CPR certification (preferred).
• Relevant security certifications or licenses based on local regulations.

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Job Description

The Duty Manager is responsible for overseeing daily hotel operations to ensure an exceptional guest experience. Acting as the key point of contact for guests, the Duty Manager resolves issues, coordinates departments, and ensures smooth operation while maintaining service standards.

Guest Relations:

• Act as the primary contact for guest queries, complaints, and requests.
• Ensure VIP guests and special occasion celebrations are managed with personalized attention.
• Handle and resolve guest complaints promptly and professionally.

Operations Management:

• Oversee the smooth running of daily hotel operations across departments (Front Office, Housekeeping, Food & Beverage, etc.).
• Conduct property walkthroughs to ensure standards are being maintained.
• Coordinate with all departments to handle any operational challenges.
• Monitor lobby and front desk areas for cleanliness, staff presentation, and guest interactions.

Staff Supervision:

• Lead, guide, and motivate team members during shifts.
• Conduct shift briefings to communicate daily goals, guest preferences, and key updates.
• Ensure staff adhere to hotel policies, grooming standards, and operating procedures.

Financial Oversight:

• Oversee cash handling procedures, ensuring accuracy and compliance.
• Assist in end-of-day reconciliation and reporting.
• Monitor room rates and availability in coordination with the reservations team.

Health & Safety Compliance:

• Ensure all health, safety, and security standards are adhered to.
• Act as the point of contact for emergencies, including fire drills and medical situations.
• Document and report any incidents according to company policy.

Reporting:

• Prepare and share end-of-shift reports with department heads and the General Manager.
• Highlight operational challenges and propose solutions.

Qualifications

• Diploma/Degree in Hospitality Management or a related field.
• 3+ years of experience in hotel operations, with at least 1 year in a supervisory role.
• Proficiency in computer systems and hotel software.
• Flexibility to work shifts, including nights, weekends, and holidays.
• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Problem-solving and conflict-resolution skills.
• Knowledge of hotel management systems (e.g., Opera, PMS).