Senior Assistant Corporate Communications Officer at Kenya Plant Health Inspectorate Service (KEPHIS)

Job Specification

• Handling customer complaints;
• Updating and managing the Service's website and social media accounts;
• Keeping a data book of complaints and ensuring prompt responses in line with the Communication policy;
• Maintaining of customer and stakeholders’ database;
• Maintain photo/media database to ease retrieval;
• Coordinate taking photos during events and special visits;
• Ensure protocol and courtesy is observed;
• Monitoring responses from other departments.

Person Specification

For appointment to this grade a candidate must have:

• Four (4) years relevant work experience;
• Diploma in Journalism, Mass Communication, Public Relations or its equivalentfrom a recognized institution;
• Excellent Communication skills;
• Interpersonal skills;
• Report writing skills;
• Proficiency in Computer Applications;
• Compliance with Chapter Six of the Constitution of Kenya.

Skills

• Proficiency in computer applications;
• Communication skills;
• Interpersonal skills;
• Report writing skills;
• Negotiation skills; and
• Problem solving skills.

Competencies

• Ability to work under pressure;
• Ability to work independently and in a team;
• Ability to multi-task and prioritize work;
• Demonstrated ability to implement Quality Management Systems.