Senior Assistant Customer Care Officer at Pharmacy and Poisons Board

 Job Specification:
Duties and Responsibilities at this level will entail assisting in;

• Receiving and channeling incoming calls to the respective destinations;
• Booking outgoing calls and facilitate conversations between callers and receivers;
• Carrying out routine testing of exchange lines and switchboard facilities;
• Ensuring that defective equipment is repaired accordingly;
• Maintaining records of telephone equipment and peripherals;
• Updating the calls register by recording the necessary details of calls;
• Confirming visitors’ identification documents;
• Responding to customer enquiries and directing them to the respective destinations;
• Maintaining a register on all complaints raised by customers / visitors;
• Providing good customer care service.

 Person Specifications
For appointment to this grade, a candidate must have:

• Diploma in any of the following disciplines: - Mass Communications, Customer Care, Public Relations or equivalent qualification from a recognized institution
• Proficiency in computer applications
• Fulfilled the requirements of Chapter Six of the Constitution