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The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world.
Position summary:
The Senior Associate Customer Success supports the initiatives of the Rainforest Alliance’s business partners in East and South Africa along the global supply chain (e.g. producers, exporters, traders, importers, manufacturers, retailers, etc.) to promote Rainforest Alliance certified products. The Senior Associate Customer Success interacts with the different sector companies, gives advice and troubleshoots their navigation through Rainforest Alliance systems to assure compliance with Trademark, Chain of Custody and Traceability requirements. The Senior Associate Customer Success uses best practices in Customer Success processes, optimizes customer experiences and grows the mission impact of the organization. Customer satisfaction, troubleshooting and data analysis are guiding principles in this work.
Responsibilities:
Qualifications:
Salary:
Commensurate with experience.
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