Senior Associate - IT Technical Support at Bioversity International

IT Technical Support – IITA Nairobi Office

• Ensure a well-coordinated IT function in the Nairobi office, working in collaboration with IT at HQ and ICT Unit at ICIPE.
• Analyze, design, implement, maintain and monitor technological solutions according to the requirements of IITA and new technology thinking of availability, backup systems, security and information, in accordance with international standards of data networks and communications.
• Ensure that each staff has a functional/well maintained computer acquired as per IITA's specifications and that staff adhere to IT policies and procedures including maintaining an up-to-date inventory to facilitate IT charges.
• Provide general support in software applications for the office following the IT unit's standards and regulations.
• Respond to Software and Hardware requests and service orders from users.
• Provide necessary training and promotion of IT software to staff, including the use of virtual workspaces such as the research and administrative collaboration sites created in SharePoint.
• Assist in video conferencing as per user requirements, following procedures established by the IT Unit.
• Monitor traffic and information flow on systems to ensure systems runs effectively.
• Ensures maintenance and security of LAN and WLAN as well as all computer systems (both hardware and software).
• Ensure compliance to the IT Network policy and Procedures manuals and software licensing

Requirements

• Bachelors' Degree in Information Technology, Software applications or IT-related applications
• Preferable knowledge in Microsoft products with certifications.
• At least 5 years' experience in helpdesk or similar positions
• Ability to design web and mobile portals, websites, and knowledge management platforms.
• Experience in managing multiple developers on an IT project.
• Understanding and work experience in the development and deployment of digital tools in agriculture.
• Ability to work in diverse teams
• Demonstrated ability in problem solving and customer satisfaction
• Excellent written and oral communication skills