Senior Bancassurance Officer at Africa Management Solutions Limited (AMSOL)

Key Responsibilities

• Drive growth of bancassurance business through effective insurance sales and relationship management initiatives.
• Market and promote insurance products to existing and prospective customers across assigned branches and customer segments.
• Develop and maintain strong relationships with insurance underwriters, partners, and customers.
• Support onboarding of new insurance clients and ensure retention of existing business relationships.
• Process new insurance business applications, renewals, and policy documentation accurately and within agreed timelines.
• Coordinate and follow up on insurance claims administration and customer queries.
• Ensure timely collection and reconciliation of insurance premiums and commissions.
• Liaise with insurance companies and regulatory bodies on operational and compliance matters.
• Support branches through insurance product training, awareness programs, and customer sensitization initiatives.
• Maintain accurate records and prepare periodic reports on insurance transactions and business performance.
• Ensure prompt resolution of customer complaints and adherence to service level agreements.
• Promote a customercentric service culture and deliver seamless customer experience.
• Ensure compliance with IRA regulations, organizational policies, and operational procedures.
• Support growth of insurancerelated income and partner deposit mobilization initiatives.
• Participate in insurance sales campaigns, branch business development activities, and crossselling initiatives.
• Perform any other duties assigned by management from time to time.

Qualifications & Requirements

• Bachelor’s Degree in Insurance, Business Administration, Commerce, Finance, Marketing, or a related field from a recognized institution.
• ACII, CII, IIK Diploma, or any insurancerelated professional qualification will be an added advantage.
• Minimum KCSE grade of C with strong performance in Mathematics and English.
• Minimum of 1 year relevant experience in insurance sales, bancassurance, or insurance operations.
• Experience within an insurance intermediary, insurance company, bancassurance unit, or financial institution is highly preferred.
• Experience in the same business is preferred.
• Strong understanding of insurance products, claims processes, and insurance regulations.
• Knowledge of banking products and financial services operations will be an added advantage.
• Strong communication, negotiation, and presentation skills.
• Good analytical, reporting, and relationship management skills.
• Ability to generate new business and achieve sales targets effectively.

 Key Competencies

• Insurance sales and business development
• Bancassurance operations management
• Customer relationship management
• Claims administration and policy servicing
• Communication and negotiation skills
• Financial analysis and reporting
• Customer service excellence
• Regulatory and compliance awareness
• Networking and stakeholder management
• Attention to detail and organizational skills