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Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.
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Key Responsibilities
- Develop and implement risk-based internal audit plans and annual audit programs.
- Lead and oversee operational, financial, branch, compliance, and information systems audits.
- Evaluate the adequacy and effectiveness of internal controls, policies, procedures, and governance structures.
- Assess institutional exposure to operational, financial, compliance, and technology-related risks.
- Ensure compliance with regulatory requirements, statutory obligations, and internal policies.
- Review financial and management reporting systems to ensure accuracy, reliability, and integrity of information.
- Oversee audit reviews on ICT systems, cybersecurity controls, backup systems, disaster recovery, and system access controls.
- Conduct branch audits and evaluate operational performance, loan processes, and financial controls.
- Prepare detailed audit findings, reports, recommendations, and presentations for senior management and Board Committees.
- Monitor implementation of audit recommendations and corrective action plans.
- Support investigations, special audits, and ad hoc reviews as directed by management or the Board.
- Provide leadership, mentorship, and performance oversight to the internal audit team.
- Participate in strengthening corporate governance and enterprise risk management frameworks.
- Advise management on emerging industry risks, control weaknesses, and operational improvements.
- Collaborate with external auditors, regulators, and relevant stakeholders during audit engagements.
- Ensure efficient utilization of departmental resources while maintaining high audit standards.
Qualifications & Requirements
- Bachelor’s Degree in Commerce, Accounting, Finance, Business Administration, or a related field.
- Master’s Degree in a business-related field will be an added advantage.
- CPA(K) Finalist or ACCA qualification required.
- CISA certification or finalist status is highly desirable.
- Membership in relevant professional bodies such as ICPAK and ISACA.
- Minimum of 7 years’ experience in Internal Audit, with at least 3 years in a management role.
- Proven experience conducting audits within a highly digitized environment.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of risk management, corporate governance, and regulatory compliance.
- Knowledge of CBK regulations and financial sector audit requirements will be an added advantage.
- High proficiency in audit systems, data analysis, and reporting tools.
Key Competencies
- Risk assessment and internal controls management
- Financial and operational auditing
- Information systems audit
- Regulatory compliance and governance
- Leadership and team management
- Analytical thinking and problem-solving
- Report writing and presentation skills
- Attention to detail and decision-making ability
- Communication and stakeholder management
- Integrity, professionalism, and confidentiality
What Makes This Role Attractive
- Opportunity to lead a strategic internal audit function within a regulated financial institution.
- Exposure to enterprise-wide risk management and governance processes.
- Direct engagement with senior leadership and Board Committees.
- Opportunity to drive operational improvements and institutional efficiency.
- Dynamic and professional working environment with strong growth potential.
- Exposure to digital banking systems and modern audit practices.
Compensation & Benefits
- Competitive gross salary aligned with the Kenyan financial services market.
- Medical insurance and staff welfare benefits.
- Pension contribution scheme.
- Professional development and training opportunities.
- Leadership exposure and career growth opportunities.
- Collaborative and performance-driven work environment.
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Key Responsibilities
- Conduct operational, financial, compliance, and branch audits in line with approved audit plans.
- Evaluate the effectiveness of internal controls, policies, procedures, and risk management practices.
- Identify control weaknesses, operational inefficiencies, and areas of noncompliance.
- Prepare audit reports with practical recommendations for process improvement.
- Follow up on implementation of audit recommendations and corrective actions.
- Conduct surprise checks and spot audits in sensitive operational areas.
- Support investigations into suspected fraud, policy violations, and operational irregularities.
- Review financial records, reconciliations, and transactional processes to ensure accuracy and compliance.
- Assist in assessing compliance with regulatory requirements and organizational policies.
- Participate in risk assessments and contribute to continuous audit improvement initiatives.
- Maintain accurate audit documentation and working papers.
- Liaise with departmental teams during audit engagements and provide professional guidance where necessary.
- Assist the Internal Audit Manager in preparing audit summaries, reports, and presentations for management review.
- Participate in continuous monitoring activities to strengthen internal control systems.
Qualifications & Requirements
- Bachelor’s Degree in Commerce, Accounting, Finance, Business Administration, or a related field.
- CPA Part II qualification required.
- Membership in ICPAK will be an added advantage.
- Minimum of 3 years’ relevant experience in Internal Audit.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong analytical, investigative, and problemsolving skills.
- Good understanding of internal controls, compliance, and audit procedures.
- Proficiency in Microsoft Office applications and audit reporting tools.
- Knowledge of financial sector regulations and operational risk management will be an added advantage.
Key Competencies
- Internal audit and compliance management
- Financial analysis and reporting
- Investigative and analytical skills
- Report writing and presentation skills
- Attention to detail and accuracy
- Risk identification and assessment
- Communication and interpersonal skills
- Integrity and confidentiality
- Time management and organization skills
- Team collaboration and stakeholder engagement
What Makes This Role Attractive
- Opportunity to build a strong career within a regulated financial institution.
- Exposure to operational, financial, and compliance audits across multiple business functions.
- Handson experience in risk management and internal control systems.
- Professional growth within a structured and performancedriven environment.
- Opportunity to contribute directly to organizational governance and operational excellence.
- Dynamic work environment with exposure to branch operations and institutional processes.
Compensation & Benefits
- Competitive gross salary aligned with the Kenyan financial services market.
- Medical insurance and staff welfare benefits.
- Pension contribution scheme.
- Professional development and training opportunities.
- Supportive and collaborative working environment.
- Career growth opportunities within the audit and risk function.
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Position Overview
- Our client, a reputable and regulated financial services institution, is seeking to recruit a highly analytical and detailoriented Management Accountant to support financial reporting, budgeting, business analytics, and management decisionmaking processes.
- The successful candidate will be responsible for preparing management reports, monitoring financial performance, supporting budgeting and forecasting activities, conducting financial analysis, and ensuring accuracy of general ledger balances and reconciliations. The role will also support audit processes, regulatory reporting, revenue monitoring, and business performance tracking across the organization.
- This role is ideal for a finance professional with strong accounting knowledge, analytical capability, and experience within banking, microfinance, SACCO, or financial services environments. Experience in the same business is preferred.
- The reference JD highlights responsibilities including management reporting, budgeting, financial analytics, reconciliations, audit support, and dashboard reporting for decisionmaking purposes.
Key Responsibilities
- Prepare monthly management accounts and submit timely financial reports for management review.
- Support preparation and submission of regulatory, statutory, and partner financial reports and returns.
- Conduct financial analysis and provide insights to support business and strategic decisionmaking.
- Prepare and monitor budgets, forecasts, and variance analysis reports.
- Review general ledger balances and ensure accuracy of accounting records and reconciliations.
- Manage and reconcile revenue share arrangements and related financial schedules.
- Consolidate subsidiary financial reports into the organization’s overall financial statements.
- Prepare reconciliations for assigned accounts and resolve outstanding queries within agreed timelines.
- Ensure all revenues and operational incomes are properly accounted for and reported accurately.
- Develop and maintain dashboards and analytical reports for business performance monitoring.
- Support internal and external audit processes by preparing schedules, reports, and supporting documentation.
- Monitor implementation of audit recommendations and strengthen financial controls.
- Support fundraising initiatives and financial reporting requirements where applicable.
- Prepare daily and periodic business performance reports for management.
- Assist in automation initiatives, including updating financial tools, VBA scripts, formulas, and reporting templates.
- Support project and committee reporting activities, including preparation of financial quotations and memos.
- Ensure compliance with accounting standards, organizational policies, and regulatory requirements.
Qualifications & Requirements
- Bachelor’s Degree in Accounting, Finance, Commerce, Business Administration, or a related field.
- CPA(K) qualification or equivalent professional accounting certification required.
- Minimum of 4 years’ relevant experience in accounting, financial reporting, or management accounting.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of budgeting, forecasting, reconciliations, and financial analysis.
- Proficiency in accounting systems, Microsoft Excel, and financial reporting tools.
- Knowledge of regulatory reporting requirements within the financial sector will be an added advantage.
- Strong analytical, problemsolving, and reporting skills.
Key Competencies
- Financial reporting and analysis
- Budgeting and forecasting
- Management accounting
- Reconciliations and ledger management
- Business analytics and dashboard reporting
- Attention to detail and accuracy
- Regulatory and statutory compliance
- Communication and presentation skills
- Problemsolving and analytical thinking
- Time management and organizational skills
What Makes This Role Attractive
- Opportunity to contribute directly to strategic financial decisionmaking.
- Exposure to financial planning, analytics, and business performance management.
- Dynamic and professional work environment within the financial services sector.
- Opportunity to work with crossfunctional teams and senior leadership.
- Exposure to financial systems improvement and reporting automation initiatives.
- Strong career growth potential within finance and strategy functions.
Compensation & Benefits
- Competitive gross salary aligned with the Kenyan financial services market.
- Medical insurance and staff welfare benefits.
- Pension contribution scheme.
- Professional development and training opportunities.
- Collaborative and performancedriven work environment.
- Career growth opportunities within finance and strategy functions.
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Key Responsibilities
- Develop and implement customer care strategies aligned with organizational objectives and service excellence standards.
- Supervise customer care operations and call centre activities to ensure efficient service delivery.
- Handle escalated customer complaints, service issues, and complex customer queries within agreed turnaround times.
- Monitor customer service performance metrics and prepare periodic service performance reports.
- Ensure proper management and escalation of customer issues logged through CRM systems.
- Coordinate with branch teams and internal departments to resolve customer concerns efficiently.
- Monitor service quality through random call reviews and customer feedback analysis.
- Ensure adherence to customer service standards, operational procedures, AML, and KYC requirements.
- Drive utilization and uptake of alternative banking channels including mobile banking, ATM cards, and digital services.
- Promote crossselling and relationship management initiatives to enhance customer retention and revenue growth.
- Guide and support branch customer service teams in achieving operational and customer satisfaction targets.
- Manage staffing schedules and resource allocation within the customer care and call centre function.
- Conduct staff coaching, performance reviews, mentorship, and customer service training programs.
- Support implementation of customer experience improvement initiatives and process optimization.
- Maintain effective collaboration with operations, business development, ICT, and support teams to improve service delivery.
- Monitor departmental compliance with internal controls, policies, and service level agreements.
Qualifications & Requirements
- Bachelor’s Degree in Business Administration, Commerce, Marketing, Customer Service, Banking, or a related field.
- Professional qualification in Customer Service, Relationship Management, Banking, or related discipline will be an added advantage.
- Minimum of 3 years’ supervisory experience in customer service operations with proven performance results.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of customer relationship management and service operations.
- Knowledge of CRM systems, customer experience frameworks, and banking operations.
- Strong leadership, communication, negotiation, and people management skills.
- Ability to manage operational pressure and resolve customer issues effectively.
- Good understanding of AML, KYC, and banking operational procedures.
Key Competencies
- Customer experience and relationship management
- Call centre and service operations management
- Leadership and team supervision
- Complaint handling and issue resolution
- CRM and customer analytics management
- Communication and interpersonal skills
- Operational risk and compliance awareness
- Coaching and staff development
- Analytical thinking and decision making
- Time management and organizational skills
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Key Responsibilities
- Administer and maintain computer networks, servers, and related ICT infrastructure across the organization.
- Monitor system performance and ensure optimal network availability, reliability, and security.
- Diagnose and resolve hardware, software, network, and userrelated technical issues.
- Configure, test, and maintain networking equipment, operating systems, and system applications.
- Implement network security measures to protect systems, data, and ICT infrastructure.
- Perform system backups, disaster recovery procedures, and data restoration processes.
- Maintain user access controls, permissions, and security configurations.
- Monitor and maintain core banking and business systems performance.
- Maintain ICT asset inventories, maintenance logs, and technical documentation.
- Coordinate with service providers and vendors on system support, maintenance, and procurement matters.
- Support branch and head office users through technical assistance and troubleshooting.
- Conduct routine system checks, updates, and preventive maintenance activities.
- Analyze system and network performance trends and recommend improvements.
- Support implementation of new technologies, ICT projects, and infrastructure upgrades.
- Ensure compliance with ICT policies, information security standards, and operational procedures.
- Support antimoney laundering monitoring requirements and report suspicious system activities where necessary.
- Train users on system usage, ICT best practices, and security awareness initiatives.
Qualifications & Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
- Relevant professional ICT certifications in networking, systems administration, cybersecurity, or IT service management will be an added advantage.
- Minimum of 3 years’ relevant experience in ICT support, systems administration, or network management.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong handson experience in systems troubleshooting, network administration, and infrastructure support.
- Knowledge of ICT security principles, backup systems, and disaster recovery procedures.
- Familiarity with Windows/Linux server environments, networking devices, and enterprise systems.
- Understanding of ITIL principles and ICT operational support frameworks will be an added advantage.
- Strong analytical, organizational, and communication skills.
Key Competencies
- Network and systems administration
- ICT infrastructure support
- Troubleshooting and problemsolving
- Information security and access control
- Backup and disaster recovery management
- Technical support and user training
- Analytical and diagnostic skills
- Communication and interpersonal skills
- Time management and task prioritization
- Attention to detail and documentation
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Key Responsibilities
- Receive, verify, and process cash and cheque transactions accurately within the core banking system.
- Handle cash payments, cheque encashments, and noncash transactions in compliance with operational procedures.
- Ensure proper balancing and reconciliation of tills, vault cash, and alternative banking channels.
- Maintain accurate transaction records and ensure all supporting documents are properly completed and authorized.
- Support daily reconciliation processes and promptly report any discrepancies or operational irregularities.
- Ensure compliance with AML, KYC, internal controls, and banking operational procedures.
- Identify and escalate suspicious transactions in line with compliance requirements.
- Promote and crosssell the organization’s banking products and services.
- Support growth of alternative banking channels including mobile banking, ATM usage, and digital banking services.
- Maintain strong customer relationships through professional and responsive customer service.
- Handle customer inquiries, complaints, and service requests within agreed turnaround times.
- Support customer retention and business growth through referrals and relationship management initiatives.
- Conduct customer followups and maintain an updated customer information database.
- Ensure efficient queue management and positive branch customer experience.
- Support branch operational efficiency through proper adherence to service standards and procedures.
- Participate in branch initiatives, selfdevelopment programs, and performance improvement activities.
Qualifications & Requirements
- Bachelor’s Degree or Diploma in Business Administration, Commerce, Finance, Banking, Economics, or a related field.
- Formal training or certification in Banking, Customer Service, or Relationship Management will be an added advantage.
- Minimum of 2 years’ relevant experience in banking operations, customer service, or relationship management.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of banking operations, cash handling, and customer service procedures.
- Good knowledge of AML, KYC, and internal control requirements.
- Strong interpersonal, communication, and negotiation skills.
- Ability to work accurately under pressure and manage multiple responsibilities effectively.
- Proficiency in core banking systems and Microsoft Office applications will be an added advantage.
Key Competencies
- Customer relationship management
- Banking operations and cash handling
- Customer service excellence
- Compliance and operational controls
- Transaction processing and reconciliation
- Communication and interpersonal skills
- Sales and crossselling capabilities
- Attention to detail and accuracy
- Problemsolving and analytical skills
- Time management and teamwork
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Key Responsibilities
- Follow up on delinquent and nonperforming loan accounts to ensure timely debt recovery.
- Coordinate debt collection and recovery activities in line with organizational policies and recovery procedures.
- Maintain updated records and documentation for all recovery and collection activities.
- Support implementation of remedial actions aimed at improving portfolio quality and reducing nonperforming loans.
- Engage customers professionally to negotiate repayment arrangements and settlement plans.
- Coordinate with branch lending teams to monitor and improve portfolio performance.
- Work closely with external debt recovery service providers including auctioneers, investigators, valuers, and debt collectors.
- Monitor adherence to service level agreements by external recovery partners.
- Support collateral realization and statutory recovery processes in accordance with legal and regulatory requirements.
- Conduct portfolio analysis and prepare recovery performance reports for management review.
- Escalate complex recovery cases and highrisk accounts to management for action.
- Ensure safe custody and confidentiality of loan and recovery files.
- Support closure of audit findings and compliance issues within the debt recovery function.
- Maintain compliance with CBK prudential guidelines, internal policies, and debt recovery procedures.
- Protect customer rights while ensuring effective debt recovery and risk mitigation.
- Participate in departmental initiatives, selfdevelopment activities, and continuous process improvement programs.
Qualifications & Requirements
- Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Law, or a related field.
- Certification in Credit Management, Debt Recovery, or related professional courses will be an added advantage.
- Minimum of 2 years’ relevant experience in lending, collections, or debt recovery within a financial institution.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Good understanding of debt recovery processes, portfolio management, and lending operations.
- Knowledge of CBK Prudential Guidelines and the Auctioneers Act will be an added advantage.
- Strong negotiation, communication, and interpersonal skills.
- Ability to work under pressure and deliver recovery targets within strict timelines.
- Strong analytical, organizational, and reporting skills.
- Proficiency in Microsoft Office applications and loan management systems.
Key Competencies
- Debt recovery and collections management
- Portfolio quality monitoring
- Negotiation and conflict resolution
- Customer relationship management
- Credit and lending knowledge
- Analytical and problemsolving skills
- Compliance and risk management
- Communication and interpersonal skills
- Attention to detail and record management
- Time management and resilience under pressure
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Key Responsibilities
- Provide leadership and oversight to branch teams within the assigned zone to achieve business growth and profitability targets.
- Develop and implement zonal business development strategies aligned with organizational objectives.
- Drive growth in key business segments including SME, corporate, SACCO, church, NGO, and institutional banking.
- Manage portfolio growth, retention of client base, and profitability of assigned branches and business units.
- Build and maintain strong customer relationships to support business acquisition and customer loyalty.
- Promote crossselling of banking products and services to maximize revenue generation.
- Maintain a balanced and quality asset and liability portfolio in line with organizational risk appetite.
- Monitor branch lending activities, portfolio quality, and compliance with credit policies and procedures.
- Identify new business opportunities, market trends, and emerging customer needs within the assigned zone.
- Lead branch teams in achieving revenue, deposit mobilization, and customer acquisition targets.
- Ensure compliance with AML, KYC, CFT, operational procedures, and regulatory requirements.
- Coordinate business performance monitoring, target tracking, and submission of branch performance reports.
- Support development and implementation of business improvement initiatives and operational efficiencies.
- Mentor, coach, and motivate branch managers and teams to achieve high performance standards.
- Participate in budgeting, business planning, and cost management activities within the zone.
- Collaborate with internal departments to ensure effective service delivery and customer satisfaction.
- Represent the organization in business networking, partnership development, and stakeholder engagement initiatives.
Qualifications & Requirements
- Bachelor’s Degree in Business Administration, Commerce, Finance, Banking, Marketing, Communication, or a related field.
- Professional training in Credit Management or Relationship Management will be an added advantage.
- Master’s Degree will be an added advantage.
- Minimum of 8 years’ experience in microfinance, banking, or financial services, with at least 6 years in a management role.
- Proven track record in business growth, portfolio management, and branch performance leadership.
- Experience in relationship management and building strategic business partnerships.
- Strong understanding of lending operations, credit risk assessment, and portfolio monitoring.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong leadership, negotiation, analytical, and decisionmaking skills.
- Good understanding of financial analysis, banking operations, and regulatory compliance requirements.
Key Competencies
- Business development and portfolio growth
- Relationship and stakeholder management
- Leadership and people management
- Credit and lending management
- Strategic planning and execution
- Financial analysis and profitability management
- Negotiation and networking skills
- Operational risk and compliance management
- Communication and presentation skills
- Analytical thinking and problemsolving
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Key Responsibilities
- Maintain accurate and uptodate records management systems for efficient document retrieval and archiving.
- Manage receipt, distribution, dispatch, and tracking of internal and external mails within agreed service timelines.
- Facilitate retrieval and return of loan documents, customer files, and operational records as requested by authorized departments.
- Maintain proper registers and tracking systems for all retrieved and archived documents.
- Ensure safe custody, confidentiality, and proper handling of all organizational records and files.
- Coordinate archiving of loan and operational records in line with records management policies and procedures.
- Liaise with branches and departments to ensure timely repatriation and filing of documents.
- Support internal and external audit exercises by availing requested records and supporting documentation.
- Ensure proper disposal and destruction of obsolete records in compliance with approved policies.
- Maintain a clean, organized, and secure records storage environment.
- Support collection and recovery functions through timely retrieval of loan documentation.
- Identify records management risks and recommend process improvements to strengthen operational controls.
- Ensure adherence to internal controls, records management procedures, and regulatory requirements.
- Escalate operational issues relating to missing, delayed, or incomplete documentation appropriately.
- Participate in departmental initiatives, continuous improvement activities, and selfdevelopment programs.
- Perform any other duties assigned by management from time to time.
Qualifications & Requirements
- Bachelor’s Degree in Business Administration, Records Management, Information Science, Library Science, Commerce, or a related field.
- Additional certification or training in records management or archives administration will be an added advantage.
- Minimum of 2 years’ relevant experience in records management, registry operations, or administrative support.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Good understanding of records management procedures and document control systems.
- Proficiency in Microsoft Office applications including Excel and Word.
- Strong organizational and administrative coordination skills.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Ability to work under pressure and meet strict timelines.
Key Competencies
- Records and document management
- Administrative coordination
- Attention to detail and accuracy
- Organizational and filing skills
- Communication and interpersonal skills
- Operational risk awareness
- Time management and multitasking
- Confidentiality and integrity
- Problemsolving and analytical thinking
- Team collaboration and customer support
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Key Responsibilities
- Market and grow SME and institutional banking products including loans, deposits, and transactional accounts.
- Identify and onboard new SME, institutional, retail, and business customers.
- Appraise, review, validate, and process SME credit applications in line with lending policies and procedures.
- Prepare and present credit proposals to the relevant credit committees for approval.
- Maintain a quality loan portfolio while ensuring portfolio at risk (PAR) remains within acceptable limits.
- Monitor customer accounts and actively follow up on arrears to minimize delinquency and loan default.
- Drive growth in SME deposits and mobilize lowcost funds to support business objectives.
- Build and maintain strong customer relationships through regular visits, calls, and engagement activities.
- Act as the primary relationship contact for assigned SME and institutional customers.
- Crosssell banking products and services to maximize customer value and revenue generation.
- Maintain accurate customer records and relationship databases.
- Identify customer needs and provide proactive solutions and service support.
- Promote utilization of alternative banking channels and nonfunded income products.
- Ensure compliance with AML, KYC, operational procedures, and regulatory requirements.
- Support customer retention initiatives and maintain high levels of customer satisfaction.
- Participate in business development activities, branch initiatives, and teamwork programs.
- Prepare business performance and portfolio reports as required by management.
Qualifications & Requirements
- Bachelor’s Degree in Commerce, Business Administration, Finance, Banking, Economics, Marketing, or a related field.
- Formal training in Banking, Credit Management, or Customer Service will be an added advantage.
- Minimum of 3 years’ experience in relationship management, SME banking, or business development within a financial institution.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of SME lending, credit appraisal, and portfolio management.
- Proven sales, marketing, and customer relationship management capabilities.
- Good analytical, negotiation, and problemsolving skills.
- Strong communication, report writing, and presentation skills.
- Knowledge of banking operations, risk management, and compliance requirements.
- Ability to manage multiple customer relationships and meet business targets effectively.
Key Competencies
- SME and institutional relationship management
- Business development and portfolio growth
- Credit appraisal and loan processing
- Deposit mobilization and customer acquisition
- Sales and crossselling capabilities
- Financial analysis and risk assessment
- Customer service excellence
- Communication and negotiation skills
- Compliance and operational risk management
- Teamwork and stakeholder engagement
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Key Responsibilities
- Drive growth of bancassurance business through effective insurance sales and relationship management initiatives.
- Market and promote insurance products to existing and prospective customers across assigned branches and customer segments.
- Develop and maintain strong relationships with insurance underwriters, partners, and customers.
- Support onboarding of new insurance clients and ensure retention of existing business relationships.
- Process new insurance business applications, renewals, and policy documentation accurately and within agreed timelines.
- Coordinate and follow up on insurance claims administration and customer queries.
- Ensure timely collection and reconciliation of insurance premiums and commissions.
- Liaise with insurance companies and regulatory bodies on operational and compliance matters.
- Support branches through insurance product training, awareness programs, and customer sensitization initiatives.
- Maintain accurate records and prepare periodic reports on insurance transactions and business performance.
- Ensure prompt resolution of customer complaints and adherence to service level agreements.
- Promote a customercentric service culture and deliver seamless customer experience.
- Ensure compliance with IRA regulations, organizational policies, and operational procedures.
- Support growth of insurancerelated income and partner deposit mobilization initiatives.
- Participate in insurance sales campaigns, branch business development activities, and crossselling initiatives.
- Perform any other duties assigned by management from time to time.
Qualifications & Requirements
- Bachelor’s Degree in Insurance, Business Administration, Commerce, Finance, Marketing, or a related field from a recognized institution.
- ACII, CII, IIK Diploma, or any insurancerelated professional qualification will be an added advantage.
- Minimum KCSE grade of C with strong performance in Mathematics and English.
- Minimum of 1 year relevant experience in insurance sales, bancassurance, or insurance operations.
- Experience within an insurance intermediary, insurance company, bancassurance unit, or financial institution is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of insurance products, claims processes, and insurance regulations.
- Knowledge of banking products and financial services operations will be an added advantage.
- Strong communication, negotiation, and presentation skills.
- Good analytical, reporting, and relationship management skills.
- Ability to generate new business and achieve sales targets effectively.
Key Competencies
- Insurance sales and business development
- Bancassurance operations management
- Customer relationship management
- Claims administration and policy servicing
- Communication and negotiation skills
- Financial analysis and reporting
- Customer service excellence
- Regulatory and compliance awareness
- Networking and stakeholder management
- Attention to detail and organizational skills
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Key Responsibilities
- Provide legal and technical advisory services to management and various departments within the organization.
- Draft, review, negotiate, and manage contracts, agreements, leases, and other legal instruments.
- Provide legal guidance on operational, commercial, and regulatory matters affecting the organization.
- Ensure compliance with applicable laws, regulations, corporate governance standards, and statutory requirements.
- Maintain statutory registers, company records, and corporate governance documentation.
- Monitor changes in legislation and advise management on legal and regulatory implications.
- Coordinate litigation matters, monitor court cases, and liaise with external legal counsel and regulators.
- Review legal risks associated with contracts, transactions, and operational activities.
- Handle legal documentation relating to purchases, sales, leases, charges, easements, licenses, and related matters.
- Support preparation of board papers, legal reports, resolutions, and governance documentation.
- Participate in formulation and implementation of legal, governance, and compliance policies.
- Provide legal interpretation and advisory support on court rulings, arbitration matters, and regulatory directives.
- Support investigations and legal risk assessments relating to operational and compliance issues.
- Ensure prompt handling of legal correspondence, notices, and court processes affecting the institution.
- Liaise with regulatory bodies, auditors, company secretaries, and external stakeholders on legal matters.
- Support AML, compliance, and operational risk management initiatives.
- Supervise and guide legal support staff and ensure efficient execution of legal administrative functions.
- Perform any other duties assigned by management from time to time.
Qualifications & Requirements
- Bachelor of Laws (LLB) Degree from a recognized university.
- Diploma in Law from the Kenya School of Law.
- Must possess a valid Advocate’s Practicing Certificate.
- Certified Public Secretary of Kenya (CPSK) qualification required.
- Proficiency in Microsoft Office applications.
- Minimum of 5 years’ relevant legal experience, with at least 3 years in a similar position.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of corporate governance, commercial law, banking law, and regulatory compliance.
- Proven experience in contract management, litigation support, and legal advisory services.
- Strong analytical, negotiation, drafting, and problemsolving skills.
Key Competencies
- Corporate and commercial legal advisory
- Contract drafting and negotiation
- Litigation and dispute management
- Corporate governance and compliance
- Legal risk assessment and mitigation
- Communication and stakeholder management
- Analytical and problem solving skills
- Attention to detail and confidentiality
- Leadership and team supervision
- Time management and organizational skills
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Key Responsibilities
- Monitor and manage daily cash movements, liquidity positions, and treasury balances across bank accounts.
- Prepare daily cash movement and liquidity reports for management review.
- Support monitoring and management of internal investments and treasury placements.
- Maintain investment schedules and ensure accurate recognition of investment income within the core banking system.
- Coordinate branch cash vault replenishments, repatriations, and treasuryrelated transfers.
- Maintain schedules of agency transfers, cash movements, and replenishments for reporting and control purposes.
- Prepare and support submission of CBK liquidity returns and related treasury reports.
- Monitor customer deposits and ensure proper accrual of interest within the banking system.
- Reconcile deposit contracts and treasury accounts to ensure accuracy of captured interest rates and terms.
- Follow up with customers on maturing and matured deposits and support renewal processes.
- Monitor loan guarantee deposits and other encumbered deposits regularly.
- Maintain strong working relationships with banks, partners, and treasury stakeholders.
- Resolve banking and treasuryrelated queries within stipulated turnaround timelines.
- Prepare bank reconciliation statements and resolve outstanding reconciling items promptly.
- Support treasury correspondence, payment requests, and settlement processes with banking partners.
- Prepare weekly treasury and departmental reports for management review.
- Ensure compliance with treasury procedures, internal controls, and regulatory requirements.
- Perform any other duties assigned by management from time to time.
Qualifications & Requirements
- Bachelor’s Degree in Accounting, Finance, Commerce, Economics, Banking, or a related field.
- CPA(K) Part II or equivalent professional accounting qualification required.
- Minimum of 3 years’ relevant experience in treasury accounting, finance, or banking operations.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of liquidity management, treasury operations, and financial reconciliations.
- Knowledge of CBK liquidity reporting requirements will be an added advantage.
- Proficiency in accounting systems, core banking systems, and Microsoft Excel.
- Strong analytical, numerical, and reporting skills.
- Good communication and stakeholder management skills.
- Ability to work under pressure and meet strict reporting timelines.
Key Competencies
- Treasury and liquidity management
- Financial reconciliations and reporting
- Investments monitoring and cash management
- Banking operations knowledge
- Analytical and problemsolving skills
- Attention to detail and accuracy
- Stakeholder and relationship management
- Communication and interpersonal skills
- Compliance and operational controls
- Time management and organizational skills
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Key Responsibilities
- Prepare and maintain accurate accounting records, schedules, reconciliations, and supporting documentation.
- Support branch cash vault replenishments, repatriations, and treasuryrelated transactions.
- Process interbank transfers including MPESA, agency banking, POS, and internal transfer transactions.
- Ensure all portal and treasuryrelated transfers are accurately posted within the core banking system.
- Manage customer fixed deposits including processing, renewals, reconciliations, and customer correspondence.
- Prepare withholding tax returns relating to customer fixed deposits and ensure timely statutory compliance.
- Monitor and support correction of deposit interest rates and fixed deposit schedules where necessary.
- Process RTGS payments, customer transfer requests, and internal settlement transactions within agreed timelines.
- Support investments management activities including monitoring investment accruals, reconciliations, renewals, and documentation.
- Prepare monthly management accounts, journal entries, and supporting schedules.
- Prepare financial reports, internal control schedules, and reconciliations for assigned accounts.
- Reconcile debtors, creditors, commissions, bank accounts, and other control accounts regularly.
- Investigate and resolve outstanding reconciliation items and banking queries promptly.
- Support petty cash accounting and ensure accurate posting and reimbursement processing.
- Support preparation of daily cash movement schedules and treasury reports.
- Ensure proper filing, archiving, and safeguarding of financial records and documentation.
- Maintain compliance with accounting standards, internal controls, operational procedures, and regulatory requirements.
- Perform any other duties assigned by management from time to time.
Qualifications & Requirements
- Bachelor’s Degree in Accounting, Finance, Commerce, Economics, Banking, or a related field.
- CPA(K) Part II or equivalent professional accounting qualification required.
- Minimum of 3 years’ relevant experience in accounting, reconciliations, or finance operations.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of accounting principles, reconciliations, and financial controls.
- Knowledge of treasury operations, fixed deposits, and banking transactions will be an added advantage.
- Proficiency in accounting systems, core banking systems, and Microsoft Excel.
- Strong analytical, numerical, and reporting skills.
- Excellent attention to detail and problemsolving capabilities.
- Ability to work under pressure and meet strict reporting deadlines.
Key Competencies
- Financial accounting and reporting
- Reconciliations and control accounts management
- Treasury and banking operations support
- Fixed deposits and investments management
- Analytical and problemsolving skills
- Attention to detail and accuracy
- Communication and interpersonal skills
- Compliance and internal controls
- Time management and organizational skills
- Stakeholder coordination and teamwork
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Key Responsibilities
- Support cash office and tellering functions in line with approved financial and operational procedures.
- Process customer deposits, withdrawals, interbank transfers, and payment transactions accurately.
- Support cheque writing, cheque clearing processes, and follow-up on unpaid or returned cheques.
- Process and monitor interbank transfers including MPESA, agency banking, POS, and related transfers.
- Ensure all banking and treasury-related transactions are accurately posted within the banking system.
- Support branch cash vault replenishments, repatriations, and treasury schedules.
- Maintain accurate petty cash records, vouchers, and supporting documentation.
- Support customer fixed deposit administration including rollovers, certificate issuance, and reconciliations.
- Prepare and maintain schedules of payments, transfers, and treasury transactions for reporting purposes.
- Prepare daily bank reconciliation statements and resolve outstanding reconciliation items promptly.
- Support E-wallet and E-value accounting processes including reconciliations and transaction monitoring.
- Ensure accurate posting and filing of accounting entries and supporting documents.
- Maintain departmental filing systems and ensure documents are properly archived and retrievable.
- Support stationery inventory management, reconciliations, and monthly stock counts.
- Liaise with banks and service providers to resolve payment and transaction-related issues.
- Assist in preparation of financial reports, schedules, and operational reconciliations.
- Ensure compliance with internal controls, accounting procedures, and regulatory requirements.
- Perform any other duties assigned by management from time to time.
Qualifications & Requirements
- Diploma or Bachelor’s Degree in Accounting, Finance, Commerce, Banking, or a related field.
- CPA Part II or equivalent accounting qualification required.
- Minimum of 2 years’ relevant experience in accounting operations, reconciliations, or finance support.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Good understanding of accounting principles, reconciliations, and treasury support processes.
- Knowledge of banking transactions, cheque clearing, and payment processing will be an added advantage.
- Proficiency in Microsoft Office applications and accounting systems.
- Strong analytical, numerical, and organizational skills.
- High attention to detail and accuracy.
- Ability to work under pressure and meet operational timelines.
Key Competencies
- Financial accounting support
- Cash office and treasury operations
- Bank reconciliations and transaction processing
- Fixed deposits and payment administration
- Attention to detail and accuracy
- Analytical and problem-solving skills
- Communication and interpersonal skills
- Record management and documentation
- Compliance and operational controls
- Teamwork and organizational skills
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Key Responsibilities
- Provide safe, timely, and efficient transportation for authorized staff, visitors, documents, and goods.
- Perform official driving duties for local and longdistance assignments in line with organizational policies.
- Maintain assigned vehicles in clean, roadworthy, and mechanically sound condition at all times.
- Conduct routine daily vehicle inspections including checks on oil, water, tyres, brakes, battery, and fuel levels.
- Report vehicle faults, accidents, and maintenance issues promptly and coordinate repairs as instructed.
- Ensure vehicle insurance, inspection certificates, and licenses remain valid and renewed within required timelines.
- Maintain vehicle logbooks, mileage schedules, fuel consumption reports, and trip records accurately.
- Coordinate vehicle servicing, repairs, and maintenance schedules to minimize downtime.
- Carry out minor vehicle maintenance tasks including oiling and greasing where applicable.
- Support collection, sorting, dispatch, and delivery of internal and external mails and parcels.
- Ensure safe handling and transportation of office documents, valuables, and equipment.
- Support registry and administration functions in line with organizational procedures and operational requirements.
- Maintain proper filing and custody of transport and vehiclerelated documentation.
- Ensure compliance with traffic laws, transport regulations, and internal safety procedures.
- Maintain vehicle cleanliness and ensure proper functioning of safety equipment including first aid kits and fire extinguishers.
- Facilitate movement of visitors, staff, and management as assigned.
- Support office administration duties assigned within HR, Administration, and Registry functions.
- Perform any other duties assigned by management from time to time.
Qualifications & Requirements
- KCSE Certificate or Diploma in Business Administration, Logistics, Transport Management, or a related field will be an added advantage.
- Valid Kenyan Driving License with clean driving record.
- Defensive driving certification will be an added advantage.
- Minimum of 3 years’ relevant driving and administrative support experience.
- Experience in banking, microfinance, SACCO, NGO, or corporate environment is highly preferred.
- Experience in the same business is preferred.
- Good knowledge of Nairobi roads and major routes within Kenya.
- Basic mechanical knowledge and vehicle maintenance understanding.
- Strong organizational and time management skills.
- Good communication and interpersonal skills.
- High level of integrity, professionalism, and reliability.
Key Competencies
- Safe driving and transport coordination
- Vehicle maintenance and inspection
- Logistics and delivery management
- Administrative and registry support
- Communication and interpersonal skills
- Time management and reliability
- Record keeping and documentation
- Attention to detail and safety awareness
- Teamwork and professionalism
- Problemsolving and adaptability
Method of Application
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