Senior Credit Controller at Hotpoint Appliances Ltd

Job Purpose

• Overseeing and controlling the process of receiving payments for the organization’s services or products, and making sure that payments are received promptly and efficiently by conducting credit checks on new customers, resolving problems about invoice payments, reconciling complex month-end accounts, report and escalate on outstanding issues, highlighting potential debtor problems, reviewing customers credit ranking, and minimizing company’s credit exposure risk.
• Manage areas of accounts receivable, processing orders, receipt of cheques and reconciliation of customer payments and account.

  Job Responsibility and Accountability

• Providing support to the Sales Reps and assisting in handling reconciliations, queries, and timely resolution.
• Following up on the assigned overdue debts and ensuring they are always on terms.
• Handling the account opening process by gathering documentation, performing credit checks with referees/bureaus, and seeking approval before creating customer accounts in the ERP system.
• Ensuring the debtors’ policy is being always adhered to.
• Monitoring of credit accounts change in payment patterns and escalating the same on timely basis.
• Preparing demand letters and monitoring progress by engaging the customer.
• Raising Credit Note requisitions for non-stock transactions.
• Reviewing Credit Facilities provided to customers and reducing exposure.
• Monitoring and reverting Credit Facility when temporary enhancements are approved as per the credit policy.
• Meetings with the sales team to resolve outstanding queries.
• Analysing and de-activating dormant accounts.
• Ensure customer statements are sent every month.
• Timely reconciliation of Payment Portal control accounts.
• Conducting Debtors balance confirmation time to time and timely resolving any variances that may arise.
• Assisting in review of credit policy.
• Conducting credit risk assessment and ensuring that mitigation actions are in place.
• Managing credit customers relationship.
• Ensuring checks are done before processing customer orders raised by the Sales Team.
• Communicating to the respective Sales Rep, Sales Head and Credit Control Manager where the order exceeds the credit facility.
• Supervising Receivable team.
• Ensuring sales and supporting documents are well gathered and arranged before handing them over to the Filing Team.
• Ensure printing of non-stock related Invoices and Credit Notes on timely basis.
• Approving payments recorded in the ERP System by confirming receipt of funds in the bank or online payment portal accounts.
• Ensure monthly reconciliations for the assigned accounts i.e. online accounts.
• Performing and ensuring the Receivables Team matches payments daily and as and when payments are being recorded.
• Uploading withholding VATs.
• Staff Purchases: approving staff purchases, processing deductions, and analysing and following up on staff outstanding debts.
• Daily reconciliation of online account.
• Preparing monthly ageing reports and liaising and conducting at least a minimum of 2 monthly
• Prepare weekly and monthly projection collection reports and ensuring that the target given is met.
• Prepare monthly debtors report.

Qualification and Experience

• Business related degree from a recognized university.
• A member of a recognized professional body; CPA, ACCA, CCP
• Previous work experience of 4 years in a busy Credit control/finance environment.

Key Skills:

• Good communication and interpersonal skills.
• Ability to organize, multitask and prioritize activities.
• Teamwork and Collaboration- Ability to deal effectively and courteously with the rest of the team.
• Should have good work ethics.
• Resourceful and proactive in dealing with issues that may arise.
• High attention to detail, excellent analytical, computer skills, and MS Office packages.
• Knowledge and proficiency in working with ERP Systems.
• Knowledge of Kenyan tax laws and regulations.
• Ability to ensure data accuracy and completeness.
• Ability to exhibit patience and tolerance.
• Key focus on the quality of work and client relationship.