Property Caretaker at Home Universal

Join Villa Care Management Ltd

• Villa Care Management Ltd is one of Kenya's fastest-growing property and facility management companies, managing a rapidly expanding portfolio of residential, commercial, mixed-use and institutional properties across the country.
• We are seeking a highly motivated, proactive and customer-focused Caretaker to join our growing team. This is an excellent opportunity for individuals who are passionate about property management, enjoy solving problems, and are looking to build a rewarding long-term career within a dynamic and professional organisation.

Job Purpose

• The Caretaker will be responsible for the day-to-day supervision, operation and maintenance of assigned properties, ensuring they remain safe, clean, secure, fully functional and well maintained while delivering exceptional service to tenants, landlords and visitors.
• The successful candidate will work closely with the Property Manager, maintenance teams, contractors and service providers to maintain high occupancy standards and protect the value of our clients' investments.

Key Responsibilities

• Oversee the daily operations of assigned residential and commercial properties.
• Conduct routine inspections of buildings, common areas and building services.
• Identify maintenance requirements and coordinate repairs promptly.
• Supervise cleaners, gardeners, security personnel and maintenance contractors.
• Ensure cleanliness and proper housekeeping of all common areas.
• Monitor plumbing, electrical, lighting, water supply and drainage systems.
• Carry out minor repairs where competent to do so.
• Monitor lifts, generators, pumps, fire safety systems and other building equipment.
• Ensure compliance with occupational health and safety standards.
• Enforce property rules and estate regulations.
• Attend to tenant enquiries, complaints and maintenance requests professionally.
• Monitor vacant units and assist during tenant move-ins and move-outs.
• Record meter readings where applicable.
• Report incidents, emergencies and maintenance issues promptly.
• Assist in budgeting and monitoring maintenance expenditure.
• Ensure statutory inspections and service contracts are up to date.
• Maintain accurate maintenance records and inspection reports.
• Support rent collection and follow-up on service charge compliance where required.
• Coordinate emergency response during breakdowns or incidents.
• Protect company assets and maintain confidentiality.

Minimum Qualifications

• KCSE Certificate.
• Certificate or Diploma in Building Maintenance, Property Management, Facilities Management, Building Technology, Electrical Engineering, Plumbing, Civil Engineering or a related technical field will be an added advantage.
• Valid driving licence will be an added advantage.

Experience

• Minimum of 2 years' experience as a caretaker, estate supervisor, building supervisor, facilities assistant, maintenance technician or in a similar role.
• Experience managing residential apartments, commercial buildings, office complexes, gated communities or mixed-use developments.
• Experience supervising outsourced contractors and service providers.
• Experience handling tenant relations and customer service.
• Experience preparing inspection and maintenance reports.
• Experience working with maintenance management systems or ERP software is an added advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good organisational and planning skills.
• Ability to prioritise multiple tasks.
• Strong problem-solving ability.
• Attention to detail.
• Leadership and team supervision skills.
• Report writing skills.
• Good negotiation and conflict resolution skills.
• Computer literacy including Microsoft Office applications.
• Ability to work independently with minimal supervision.
• High level of integrity, honesty and professionalism.
• Time management skills.
• Ability to respond effectively during emergencies.

Technical Expertise

The successful candidate should demonstrate practical knowledge in:

• Preventive and corrective building maintenance.
• Plumbing systems.
• Electrical installations.
• Water reticulation systems.
• Drainage systems.
• Building inspections.
• Fire safety equipment.
• Generator operations.
• Water pumps.
• CCTV and access control systems.
• Waste management.
• Occupational Health and Safety.
• Estate operations.
• Contractor supervision.
• Asset protection.
• Building compliance requirements.

Professional Training (Added Advantage)

Applicants with training or certifications in any of the following will have an added advantage:

• Property Management.
• Facilities Management.
• Occupational Health & Safety (OSH).
• First Aid and CPR.
• Fire Fighting and Fire Safety.
• Electrical Installation.
• Plumbing.
• Building Maintenance.
• Customer Service Excellence.
• Conflict Resolution.
• ERP Systems (ERPNext or similar).
• Computer Applications.
• Leadership and Supervisory Skills.

Personal Attributes

We are looking for candidates who are:

• Professional and trustworthy.
• Self-driven and results-oriented.
• Customer-focused.
• Dependable and accountable.
• Calm under pressure.
• Flexible and adaptable.
• Well-groomed and presentable.
• Energetic with a positive attitude.
• Passionate about service excellence.
• Committed to continuous learning and professional growth.

Why Join Villa Care Management Ltd?

• Opportunity to work with one of Kenya's fastest-growing property and facility management companies.
• Exposure to a diverse portfolio of premium residential, commercial and institutional properties.
• Competitive remuneration package.
• Performance-based incentives.
• Continuous professional development and training.
• Career progression opportunities within the organisation.
• Supportive and collaborative work environment.
• Opportunity to work with modern property and facilities management technologies.
• Build a rewarding long-term career with a respected and rapidly expanding organisation.

If you are passionate about delivering exceptional property and facility management services and are ready to grow your career with a leading organisation, we encourage you to apply.