Senior CRM Officer at Amref Kenya

JOB PURPOSE

The Senior CRM Officer will specialise in customisation of Microsoft Dynamics CRM and aid in the current implementation of the global CRM that spans across all Amref offices in Africa, Europe and North America. The role will join a team of CRM implementors, both internal and external and is expected to expedite the completion of implementation and ensure a sustainable maintenance of the CRM that matches or exceeds user expectations.

REQUIRED QUALIFICATIONS

Education and Professional Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certification on Dynamics CRM systems is an added advantage

Required Qualifications and Experience

• Minimum of 5 years’ experience in the development of an enterprise level Microsoft Dynamics CRM – both on premise and on cloud
• Minimum of 3 years’ experience in leading Microsoft Dynamics CRM implementation
• Experience in design and implementation of Microsoft Dynamics CRM
• Experience in implementing in a multicultural setup, preferably cross-continental setup
• Experience in descriptive and predictive data analytics
• Experience in implementing a CRM for a non-profit organization, with a bias in fundraising is an added advantage

Knowledge, Skills and Competencies

• Knowledge in databases, especially Microsoft SQL Server
• Thorough understanding of how business intelligence systems/data (PowerBI or Qlik) connect with Dynamics data
• Excellent presentation and communication skills
• Strong oral and written communication skills
• Good interpersonal skills
• Analytical mind with strong problem-solving skills
• Integrity
• Patience
• Ability to withstand intense peak periods
• Required languages: English (Spoken: fluent | Written: fluent)

Closing Date: 22 February 2023