Senior Customer Care Assistant - 2 Positions at Kenya Plant Health Inspectorate Service (KEPHIS)

Job Specification

Duties and Responsibilities:

• Receiving, Directing and relaying telephone messages;
• Directing visitors and customers to the appropriate staff member when they come to KEPHIS for services;
• Receiving and record mails/parcels then distributes them to the relevant office;
• Maintaining visitor's book for analysis by respective departments;
• Ensuring information materials are available at the reception and availing the same to clients;
• Opening and date stamping all general correspondences;
• Assisting in the planning and preparation of meetings, conferences and conference telephone calls;
• Responding to public enquiries;
• Answering all incoming calls and handle call enquiries whenever possible;
• Redirecting calls as appropriate and take adequate messages when required;
• Recording and type all incoming visitors names for analysis per department;
• Ensuring information materials are available at the reception and request clients to get a copy;
• Opening the biometric door for clients.

Person Specification

For appointment to this grade a candidate must have:

• At least four (4) years relevant work experience;
• Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from an institution recognized in Kenya preferably KNEC;
• Proficiency in Computer Applications;
• Good Public Relations Skills;
• Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from a recognized institution;
• Compliance with Chapter Six of the Constitution,

Skills

• Proficiency in computer applications;
• Communication skills;
• Interpersonal skills;
• Report writing skills;
• Negotiation skills;
• Problem solving skills.

Competencies

• Ability to work under pressure;
• Ability to work independently and in a team;
• Ability to multi-task and prioritize work; and
• Demonstrated ability to implement Quality Management Systems.