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  • Posted: May 31, 2023
    Deadline: Jun 12, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kenya Plant Health Inspectorate Service (KEPHIS) is the government parastatal whose responsibility is to assure the quality of agricultural inputs and produce to prevent adverse impact on the economy, the environment and human health. Vision: Healthy plants, safe trade and sustainable aggro-environment for a prosperous Kenya. Mission: To provide a sc...
    Read more about this company


    Senior Customer Care Assistant - 2 Positions

    Job Specification

    Duties and Responsibilities:

    • Receiving, Directing and relaying telephone messages;
    • Directing visitors and customers to the appropriate staff member when they come to KEPHIS for services;
    • Receiving and record mails/parcels then distributes them to the relevant office;
    • Maintaining visitor's book for analysis by respective departments;
    • Ensuring information materials are available at the reception and availing the same to clients;
    • Opening and date stamping all general correspondences;
    • Assisting in the planning and preparation of meetings, conferences and conference telephone calls;
    • Responding to public enquiries;
    • Answering all incoming calls and handle call enquiries whenever possible;
    • Redirecting calls as appropriate and take adequate messages when required;
    • Recording and type all incoming visitors names for analysis per department;
    • Ensuring information materials are available at the reception and request clients to get a copy;
    • Opening the biometric door for clients.

    Person Specification

    For appointment to this grade a candidate must have:

    • At least four (4) years relevant work experience;
    • Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from an institution recognized in Kenya preferably KNEC;
    • Proficiency in Computer Applications;
    • Good Public Relations Skills;
    • Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from a recognized institution;
    • Compliance with Chapter Six of the Constitution,


    • Proficiency in computer applications;
    • Communication skills;
    • Interpersonal skills;
    • Report writing skills;
    • Negotiation skills;
    • Problem solving skills.


    • Ability to work under pressure;
    • Ability to work independently and in a team;
    • Ability to multi-task and prioritize work; and
    • Demonstrated ability to implement Quality Management Systems.

    Method of Application

    Applications are invited from suitably qualified candidates to fill the following positions in the Corporation. Eligible applicants are requested to submit their application letter together with detailed curriculum vitae, certified copies of academic and professional certificates plus transcripts, relevant testimonials and National Identity card in a sealed envelope and addressed to:

    The Managing Director
    Kenya Plant Health Inspectorate Service
    Oloolua Ridge
    P.O. BOX 49592 -00100


    Hand delivered to the Office of the Managing Director by 12 June, 2023.

    Further, a summary of your biodata in the following format (Excel only) should be submitted to by 12 June, 2023

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