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  • Posted: Jul 1, 2022
    Deadline: Jul 11, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
    Read more about this company


    Senior Customer Service Officer (CICAM)


    To provide general customer service in respect to all lines of business for all CICAM Departments.

    Primary Responsibilities

    • Checking on the correspondence Wealth Advisors with CMA regulations.
    • Confirm compliance of the necessary regulatory business licenses.
    • Product input for the customer service reports.
    • Receive, stamp, scan, index and distribute customer mail within the subsidiary
    • Handle phone calls and visitors as well as resolve customers’ communication through electronic and physical channels.
    • Handle customer service issues and queries.
    • Escalate customer queries to the relevant job role if necessary
    • Maintain professional ambience within the office premises
    • Promote organization’s customer service charter
    • Support all CIC event both for internal events and those involving CICAM and Stakeholders and/or the general public
    • Participate in harnessing new business and servicing existing clients.


    Academic Qualification

    • Bachelor’s Degree in relevant business field

    Professional Qualification

    • CISI, Customer Service Certification will be an added advantage.


    • Up to two (2) years’ relevant experience.

     Skills and Competencies

    • Excellent communication and presentation skills.
    • Problem Solving Skills
    • Excellent interpersonal skills
    • Excellent customer care skills
    • Computer literate in MS Suite
    • Understanding of the working environment/competitors.

    Method of Application

    Interested and qualified? Go to CIC Insurance on to apply

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