Senior Customer Service Officer (CICAM) at CIC Insurance

Purpose

To provide general customer service in respect to all lines of business for all CICAM Departments.

Primary Responsibilities

• Checking on the correspondence Wealth Advisors with CMA regulations.
• Confirm compliance of the necessary regulatory business licenses.
• Product input for the customer service reports.
• Receive, stamp, scan, index and distribute customer mail within the subsidiary
• Handle phone calls and visitors as well as resolve customers’ communication through electronic and physical channels.
• Handle customer service issues and queries.
• Escalate customer queries to the relevant job role if necessary
• Maintain professional ambience within the office premises
• Promote organization’s customer service charter
• Support all CIC event both for internal events and those involving CICAM and Stakeholders and/or the general public
• Participate in harnessing new business and servicing existing clients.

PERSON SPECIFICATION

Academic Qualification

• Bachelor’s Degree in relevant business field

Professional Qualification

• CISI, Customer Service Certification will be an added advantage.

Experience

• Up to two (2) years’ relevant experience.

 Skills and Competencies

• Excellent communication and presentation skills.
• Problem Solving Skills
• Excellent interpersonal skills
• Excellent customer care skills
• Computer literate in MS Suite
• Understanding of the working environment/competitors.