Senior Human Resource-Operations at Q-Sourcing Servtec Group

Job Summary

To offer leadership, oversee the day-to-day management of HR Operations team and to enhance transactional efficiency, ensuring data accuracy, and supporting the team in delivering high-quality service to our employees.

DUTIES & RESPONSIBILITIES:

• Supervise the HR Operations team, providing clear direction, coaching, and performance feedback to drive individual and team success.
• Provides day-to-day operational and functional oversight of the collaborative efforts of all departments and processes related to people, including recruitment, selection, development, induction, and performance management of all staff.
• Partner with executive-level management on leadership requisitions and assist them in determining and fulfilling their current and future talent needs.
• Provide an efficient and high-touch experience for every applicant from application stage to offer, evaluating skill level, driving the interview process and offer process, including reference checks, salary recommendations and closing of applicants.
• Responsible for overseeing and handling day-to-day processes such as system updates, letter generation, and contract renewals, while also assisting in the management of cyclical events such as compensation adjustments for all our markets.
•  Implement strategies to foster a culture of ownership and accountability within the team, including defining roles, setting performance metrics, and implementing improvement initiatives.
• Drive continuous improvement in HR operations by optimizing processes, leveraging automation tools, and conducting regular audits to ensure efficiency and compliance.
• Serve as the primary point of contact for data queries and issues, liaising with internal stakeholders to resolve issues and improve data integrity.
• Manage contracts and documents related to HR operations, including vendor contracts, employee agreements, and compliance documents, ensuring accuracy and completeness.
• Collaborate with HR Centers of Excellence and Business Partners to align operational processes with strategic goals and evolving business needs.
• Oversee payroll operations, including coordinating with internal and external stakeholders to ensure timely and accurate payroll processing.
• Stay abreast of industry best practices and regulatory changes, recommending updates to policies and procedures as needed to support organizational growth and compliance.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5 years of experience in HR operations, with a focus on contract and document management.
• Strong leadership and team management skills, with a track-record of driving performance and development.
• Experience with HRIS and payroll systems, with a proficiency in data analysis and reporting.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
• Knowledge of employment laws and regulations, with a commitment to maintaining compliance and upholding ethical standards.
• Proven ability to thrive in a fast-paced, dynamic environment, with a focus on continuous improvement and innovation.