Senior ICT Officer at The Center for International Health, Education and Biosecurity (CIHEB)

Job Summary:

The Senior ICT Officer will be responsible for the strategic planning and daily operations related to IT, including but not limited to the management of server (both on-premises and cloud), network and storage systems for the Kenya Population-Based HIV Impact Assessment (KENPHIA II) survey. This person will oversee IT support, ensuring efficient and secure data collection, storage, and transfer. The role involves ensuring the maintenance and constant availability of physical and virtual servers, providing mobile device management, and delivering information security training to the team. A significant part of this role will also include overseeing the support team responsible for managing hundreds of mobile devices used in data collection across various locations in Kenya.

Key Responsibilities:

Infrastructure Management

• Manage and maintain all aspects of IT infrastructure including data centers, network equipment, servers, storage devices, and various cloud environments.
• Oversee mobile device management, including device provisioning, updating, troubleshooting, and decommissioning hundreds of devices deployed across Kenya for data collection.
• Collaborate with the data management team to ensure infrastructure supports the efficient collection and secure storage of survey data.

Information Security

• Develop, implement, and enforce IT security policies and procedures to protect data integrity and prevent unauthorized access.
• Conduct regular security audits and take necessary measures to mitigate identified risks.
• Develop and deliver InfoSec training to IT support teams and other staff as necessary.
• Administer and manage the Mobile Device Management (MDM) system for all devices used on the study

Technical Support and Troubleshooting

• Provide technical support to project teams, troubleshoot IT issues, and ensure minimal downtime.
• Develop and maintain disaster recovery plans.
• Manage and mentor IT support staff, ensuring best practices are followed.

Team Management

• Oversee a support team responsible for managing hundreds of mobile devices used in data collection across various locations in Kenya.
• Coordinate efforts to maintain device health, ensure data transmission, and respond to any device-related queries or issues.

Qualifications:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT infrastructure management, preferably in a research or health care setting.
• Demonstrated experience with server management (both on-premises and cloud), mobile device management, and network administration.
• Strong knowledge of information security principles and best practices.
• Excellent problem-solving skills with the ability to troubleshoot complex IT issues.
• Strong team leadership skills with the ability to train and mentor team members.

Additional Requirements:

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge of and experience with public health surveys and data management would be a plus.
• Ability to respond to IT emergencies in a timely manner.