Senior ICT Technician II Grade 7 at Pwani University

REF: PU/ADV/04/10/2024
REQUIREMENTS FOR THE POSITION OF SENIOR ICT TECHNICIAN II GRADE 7

• This is a middle level position in this cadre in the University and appointment shall be on such terms and conditions as may be determined by the Council from time to time depending on age, citizenship or any other reason as may be stipulated in the Kenyan Labour Laws.

Academic Qualification

• The candidate must have a Bachelor’s Degree in Computer Science/IT or its equivalent from a recognised institution.

Professional Qualification

• The candidate should have a certificate in CompTIA Linux or its equivalent in addition to A+ (Software and hardware certification)/N+ (Networking certification) or its equivalent.

Experience

• The candidate must have seven (7) years of continuous relevant work experience, three (3) of which should be at the level of an ICT Technician I or comparable grade with proven integrity, honesty, independence, innovativeness and compliance to deadlines.

In addition, the candidate should have experience in the following; 

• Technical support in the computer lab
• Lab management
• User training and assistance
• Security and Compliance
• Collaboration and Communication
• Answering incoming calls to the service desk
• Installing software and hardware
• Monitoring service desk tickets and resolve in a timely manner
• Providing administration of active directory account
• Providing email archive support
• Providing Help Desk support
• Providing support for remote user
• Providing support for Windows 10/11 Operating Systems
• Resetting passwords for various systems
• Supervision of staff under his/her charge
• Support Laptop, Desktop and Server backups

Skills

The candidate must have the following: -

• Communication skills
• Computer proficiency
• First Aid and life saving
• Interpersonal skills
• Organisational skills
• Public relations
• Report writing skills
• Team work 

TERMS OF SERVICE

Benefits for the above positions include: Basic salary range of Kshs.38,873/- to Kshs. 54,423/- a house allowance of Kshs. 24,768/-, medical cover for staff and dependents, life Insurance, opportunities for further development and training and other regular allowances as determined by SRC