Senior Manager, API Support at NCBA Group

Job Purpose Statement

The Senior Manager, API Support role at NCBA Group is pivotal in driving innovation, fostering strategic partnerships, and ensuring the seamless integration of cutting-edge technologies within the financial services sector. The job holder will lead cross-functional teams in developing innovative fintech products and services, utilizing open API architecture

Key Accountabilities (Duties and Responsibilities)

Application Management (40%)

• Ensure optimal uptime, efficiency, regulatory compliance, and cost containment of all Electronic Channel Systems through proper management, including infrastructure, third-party integrations, and channel applications
• Manage Service Agreements with vendors, budgets, and supplier contracts
• Ensure proper documentation of the API platform roadmap, processes, and procedures
• Continuously monitor the API platform for any technical issues and escalate to the Technology team for any faults or failures

Service Management (30%)

• Provide leadership and management oversight for the team to accurately diagnose complex problems and develop alternative courses of action
• Recommend and implement creative and effective solutions
• Document results on problems, changes, and service requests around channels integrations services

IT Application Security and Governance (10%)

• Work closely with compliance and risk management teams to ensure that all open API initiatives adhere to regulatory requirements and industry standards

Business Continuity Management (10%)

• Flag areas with inadequate disaster recovery (DR) and work with Risk and IS towards mitigating actions to enable business operations and ensure high system availability

People Leadership (10%)

• Lead technology efforts in integrations and API support, providing oversight on technical design, integration, and solution development in liaison with the development team

Job Specifications

Ideal Job Specifications

• A bachelor’s degree in Computer Science, Information Technology, Business, or a related field from a recognized university
• 5-6 years of hands-on experience with system integrations development using the latest technology
• 5 years in integrations and open APIs
• 5 years in developing fintech products and services utilizing open APIs architecture
• 3 years in people management or a similar role
• ITIL Foundation and other relevant professional qualifications in the ICT field
• Project/Product Management Certification: PMI or Prince 2

Technical Competencies

• Experience in API development (REST or JSON) and Web Services & DevOps
• Experience in software/API documentation
• Technical skills to effectively perform or guide performance of application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards
• Knowledge and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks
• Ensure that all managed application platforms in use by the Bank keep pace with technological innovations and developments as a way of protecting investment in technology
• Define, analyze, plan, measure, and improve all aspects of the availability of API systems, ensuring that the systems meet the agreed availability targets

Behavioral Competencies

• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance
• Manage relationships with all technology-based service providers to ensure that uptimes are optimized
• Self-empowerment to enable the development of open communication, teamwork, and trust needed to support performance and a customer-service-oriented culture
• Ability to plan, organize self, and work to achieve objectives. Be determined and accountable for the delivery of technical solutions
• Quality orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high-quality standards or benchmarks
• Monitor and manage service user complaints to ensure the maintenance of the highest standards of service