Senior Manager, FMCG & Services at KCB Bank Kenya

KEY RESPONSIBILITIES:

• The role leads the development and execution of the FMCG MSME sector strategy, ensuring alignment with overall retail and MSME business objectives.
• It identifies market opportunities through continuous monitoring of sector trends and drives initiatives that enhance growth and competitiveness.
• The role oversees the Healthcare MSME team, ensuring effective resourcing, capability building, and collaboration across Branch and Digital channels.
• It partners with product and innovation teams to design sector-specific financial solutions, including tailored lending and payment tools.
• The role ensures full compliance with regulatory, operational, and risk management requirements within the FMCG MSME portfolio.
• It monitors financial performance, customer satisfaction, and retention metrics to sustain growth and strengthen the FMCG MSME value proposition

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree     Degree from a recognized university     RQ
• Professional Qualifications    Project management or business field         AA
• Master’s Degree    Business Administration         AA

Experience

Total Minimum No of Years Experience in related field is Required    7

• Proactive selling skills    7    RQ
• Credit Underwriting Skills    5    ES
• Customer Relationship management    7    ES
• Banking Operations    2    DE
• Business research and product development    4    AA
• Project management    2    AA