Senior Manager, Self Help Groups at KCB Bank Kenya

KEY RESPONSIBILITIES:

Segment Growth & Business Development

• Implement strategies to expand the self-help groups portfolio in alignment with Retail Banking goals.
• Drive acquisition, retention, and cross-sell initiatives to achieve growth and profitability targets.
• Monitor portfolio performance and recommend tactical actions to sustain momentum.

 Proposition Development & Portfolio Management

• Design and deliver products and services that address the financial needs of self-help groups.
• Enhance offerings to support credit, savings, and investment requirements.
• Track and report on portfolio trends, ensuring solutions remain competitive and relevant.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with self-help groups, community organizations, and partners.
• Act as a liaison to ensure responsive solutions and superior service delivery.
• Support outreach and community engagement initiatives to strengthen visibility and trust.

Risk & Compliance Management

• Ensure all self-help group activities comply with regulatory standards and internal risk frameworks.
• Identify and mitigate risks related to lending, group governance, and operational processes.
• Promote strong governance practices within self-help group engagements.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Bachelor’s degree in business or any relevant degree. 
• 10 years’ work experience, with at least:
• 10 years’ experience in Sales(essential).
• 8 years’ experience in Microfinance(essential).
• 7 years’ experience in Credit Appraisal(essential).
• 7 years’ experience Portfolio Management(essential).
• 10 years’ experience General banking(desired)
• 6 years’ experience in Product Development(desired)
• 6 years’ experience in Customer care/Relationship Management(essential).
• 5 years’ experience in People Management
• 7 years’ experience in Performance Management(essential).