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MTN Group, formerly M-Cell, is a South Africa-based multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg.
The role provides technical operations support, managing a support desk which includes end user 1st and 2nd line support, customer onboarding, vendor management, and testing support of MTN Kenya network and infrastructure.
Key Responsibilities:
Reporting to the Managing Director, the candidate will be responsible for:
Managing the Service Operation Center (SOC) which is a highly specialized area that focuses on improving the availability, performance, and integrity of network services, managing the End-to-End (E2E) customer experience. SOC services and/or responsibilities include, amongst others:
Education;
Qualified candidates are invited to send their applications and detailed CV, including qualifications, experience, present position and current remuneration.
The forwarding e-mail and cover letter must clearly indicate the job title on the subject line.
Send your application to hr.ke@mtn.com by 11th November 2021 before 5:00pm East African time.
MTN Business Kenya reserves the right to accept or reject any application. Only short-listed candidates will be contacted.
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