Senior Manager, USSD & STK Channels at Equity Bank Kenya

Channel Commercial Growth (20%)

• Support the growth targets of the subsidiaries through innovation and continuous channel Improvement. 
• Help in designing and developing services in tandem with the Group’s strategic direction 

Channel Continuous Development for Omni Channel Experience (20%)

• Lead the planning, development, launch, and continuous enhancement of allocated mobile channels, overseeing the full product lifecycle to meet user needs and business goals. 
• Build on the feedback received, market intelligence gathered and research on global best practises to champion the continuous improvements and enhancements.
• Oversee testing processes to ensure that mobile applications meet required standards and deliver a satisfactory user experience  

Channel Efficiency and Stability (20%)

• Work with the various IT teams to ensure optimal channel uptime. Governance on channel access and change management is also a key deliverable for the role holder

Risk & Compliance (15%)

• Ensure the services provided meet the threshold of internal, local and international laws and procedures. 
• The role holder will also ensure any associated risks within the channel are effectively mitigated.
• Responsible for Channel governance in ensuring firm controls, adherence to the laid down processes and procedures as well as championing controls reviews.  

Channel awareness, Subsidiary Support and Service uniformity (15%)

• Collaborate with Cross country teams to ensure parity of product offering and localised innovation where applicable. 
• Work with the Communications Division and other stakeholders to drive awareness and preference for the Channel’s solutions in the market.

People, Learning and Development (10%)

• Drive cultural change towards channels use across the group. 
• Inject the required new talent and motivate them to create customer centric services on the Channel
• Implement recruitment, learning and performance management strategies, as well as cultural practices that attract, nurture and retain the best talent within the channel vertical.
• Drive competencies focus through continuous learning and job enrichment to ensure high performance. 

Ideal Job Specifications:

Academic and Professional Certifications: 

• University Degree is Mandatory preferably in an IT or Engineering related field.
• MBA or a Master’s degree in a business field is desirable. 
• Product and Ecosystem Design, Marketing and Service oriented certifications desirable. 

Experience:

• At least 10 years’ work experience, 3 of which should have been in a senior management capacity in a similar sized organisation 
• Relevant work experience in Product Development & Management, Channel Management, Project Management and Business Development
• Intricate knowledge of Digital Financial services preferably from a Bank, Telecom or Fintech
• The role is open to a Commercial driver with an understanding of Channel based IT practices or an IT professional with a Commercial acumen
• Project and Change Management experience managing technical teams and cross-functional collaboration.
• Vendor Management in negotiation and coordination with USSD gateway providers and telecom operators.