Senior Network Administrator (IT MSP) at World Network Systems

About the Role

• We are looking for an experienced and technically strong Senior Network Administrator to join our Nairobi team. You will provide advanced network support to our US clients, assist junior technicians, and help maintain high standards of service delivery in a Managed Service Provider (MSP) environment.
• This is a hands-on technical leadership role ideal for someone who enjoys troubleshooting complex issues, managing infrastructure, and guiding other technicians.

Key Responsibilities

• Provide remote advanced support and assistance to junior technicians
• Attend IT meetings and ensure timely follow-up on tasks for key clients (Bebashi, TLC, Scholar, and others)
• Handle Wi-Fi support, installation, and optimization
• Install, configure, and manage network switches
• Troubleshoot and resolve complex connectivity and network issues
• Perform server administration, including Active Directory, DNS, and DHCP management
• Manage Office 365 administration (account creation, security settings, MFA enforcement)
• Provide application support for client environments
• Support additional network systems, including Door Access Control and Camera/Surveillance Systems
• Supervise and guide technicians during cabling, desktop support, and on-site tasks (including work with Chico Miller, Kenny Gammage, and Work Market Techs)
• Use Atera RMM tool effectively for monitoring, ticketing, and remote support
• Maintain access to Office 365 for all clients and local admin rights as required
• Ensure proper use of spam filters and security tools

Performance KPIs

Your performance will be evaluated based on the following key indicators:

• Monthly billable hours
• Managed hours vs. Project hours
• Successful upsells and client references
• Positive client reviews and feedback
• Percentage of closed tickets with supporting pictures/documentation
• Low number of abandoned tickets (no update in 2 weeks)
• Overall contribution relative to cost vs. revenue generated

Requirements & Qualifications

• Minimum 5–7 years of hands-on experience in network administration and MSP environments

Strong expertise in:

• Networking (switches, Wi-Fi, VLANs, VPNs, firewalls)
• Active Directory, DNS, and DHCP
• Office 365 administration and security (including MFA)
• Atera or similar RMM tools
• Experience with Cambium, UniFi, SonicWall, Watchguard, or similar enterprise networking equipment is a big advantage
• Proven ability to supervise and guide junior technicians
• Excellent problem-solving and troubleshooting skills
• Ability to work on-site in a fast-paced environment with some flexibility for US time zones
• Strong documentation habits and attention to detail
• Must have a valid KRA PIN

What We Offer

• Competitive monthly contractor fee: KES 120,000 – 160,000
• Payment via M-Pesa on or before the 28th of every month
• Modern, vibrant coworking office at Nairobi Garage, Pinetree Plaza, Kaburu Drive off Ngong Road, Kilimani
• Opportunity to work with US-based clients on interesting network projects
• Direct collaboration with the US team and clear technical growth path
• Professional development in a growing MSP