Senior Officer- Monitoring & Control- Digital Lending at Equity Bank Kenya

Job Purpose:  

Monitoring & Control Officer will organize, plan, and monitor all digital lending’s strategies and customer experience function. The officer will ensure adherence and effective control of all aspects of Digital Lending activities in order to minimize risks and offer excellent customer service.  The officer will be responsible for overseeing multiple different processes involved in making the products a reality and operate effectively and will provide support to various units within the department in an effective manner.
The role works closely with quality management and customer services functions within Equity Bank as well as other partners.

Job Responsibilities/ Accountabilities:

• Implementation of the Digital Lending framework as outlined within the Bank’s Credit Policies, CBK Risk Management Guidelines and CBK Prudential Guidelines.
• Effective independent oversight of automated credit decisioning engines and their performance with respect to the rules assigned for appropriate selection of customers for lending.
• Ensuring follow-up and closure of all outstanding internal/external audit and compliance findings as well as RSCA gaps relating to the Digital Lending function.
• Ensure that facilities are captured in the system with the approved terms and that income due to the Bank is collected.
• Escalation of any non-adherence to management and other stakeholders whilst proposing remedial measures for non-compliance.
• Development of periodic MIS reports on the status of all aspects relating to the monitoring aspects within the Digital Lending Department.
• Ensure customer satisfaction by tracking the overall efficiency and SLA adherence of the Digital Lending Department.
• Documentation of the relevant policy rule changes while ensuring that the appropriate authorization mandates have been met.
• Any other duties as shall be assigned from time to time by the line manager.

Essential Knowledge

• Excellent business relationship management skills
• Ability to develop, plan , execute and implement according to corporate and project plan strategies.
• A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.

Key Critical Competencies

• Ability to lead and supervise complex teams and a good motivator.
• Should have an entrepreneurial and commercial mindset.
• Ability to work independently and meet strict deadlines.
• Ability to remain highly organized and be able to multitask
• Good planning and organizational skills
• Strong analytical and negotiation skills 
• Excellent communication skills. 
• Critical thinker with great critical thinking skills.
• Strong team player with excellent interpersonal and collaboration skills

Requirements:

• BA/BS in Education, Mathematics, Business, Quantitative Finance, Computer science, Economics, Statistics, Engineering or Similar Quantitative field; A Master’s degree is a plus Professional course in Credit Management would be an added advantage
• A minimum of 5 years’ experience in financial services especially credit management and preferable in a credit administration background. 
• Experience of operating in a collection centre setup will be a desirable advantage
• In depth knowledge of sales and recovery techniques.
• In depth knowledge of credit management systems and procedures.
• Excellent oral and written communication
• IT literacy
• Able to operate in a performance driven organization
• Culturally aware and adept at working across multiple geographies
• Knowledge of English 

Closing: Feb 11, 2023