Senior Officer, Program Operations at Save the Children

Principal Accountabilities

Global Programme Operations Coordination and Program Risks, Delivery & Performance (40%)

• Coordinate the planning, delivery, monitoring and reporting of the Global Programme Operations and PRDP annual workplan and strategic priorities.
• Support the tracking of key performance indicators, milestones and deliverables across the Global Programme Operations portfolio, escalating risks and dependencies where appropriate.
• Facilitate collaboration across GPO teams and wider International Programmes stakeholders to promote integrated planning and delivery.
• Support leadership decision-making through the preparation of reports, dashboards, briefing materials and presentations.
• Contribute to the development, implementation and continuous improvement of operational processes, governance mechanisms and ways of working.
• Support organisational change and transformation initiatives by coordinating implementation activities, communications and stakeholder engagement.

Programme Risk, Delivery & Performance Support (30%)

• Support the Programme Risk, Delivery & Performance agenda through coordination of risk management, performance monitoring and continuous improvement activities.
• Coordinate the collection, consolidation and analysis of programme risk information and action plans, ensuring quality and consistency of reporting.
• Support preparation of strategic risk and performance reporting for senior leadership, governance forums and Board-level discussions.
• Contribute to the identification of trends, lessons learned and opportunities for strengthening programme delivery and organisational performance.
• Support cross-functional initiatives designed to improve programme effectiveness, operational efficiency and accountability.

Learning, Knowledge Management & Capacity Strengthening (20%)

• Support the design, coordination and delivery of learning and capacity strengthening initiatives across the Global Program Operations community.
• Maintain and continuously improve knowledge management platforms, ensuring access to relevant guidance, tools, lessons learned and resources.
• Help foster a culture of learning, collaboration and innovation through communities of practice, knowledge-sharing events and engagement activities.
• Support the collection, synthesis and dissemination of operational learning and good practices from across Save the Children.

Communications, Engagement & Leadership Support (10%)

• Develop high-quality communications, newsletter and engagement materials that promote alignment, visibility and understanding of team priorities and achievements.
• Coordinate leadership meetings, team events, workshops and strategic planning sessions.
• Support leadership communications and stakeholder engagement activities across the wider Global Programmes Operations community.
• Provide high-level project and operational support to senior leaders as required.

Experience and Skills

Essential

• Experience supporting complex projects, programmes or operational initiatives in an international organisation.
• Experience coordinating multiple stakeholders and workstreams within a matrixed environment.
• Strong project management and organisational skills, including planning, monitoring and reporting.
• Experience supporting performance management, risk management, change initiatives or continuous improvement processes.
• Proven ability to analyse information, identify trends and translate findings into actionable recommendations.
• Experience producing high-quality presentations, reports, briefing materials and communications for senior stakeholders.
• Excellent facilitation, communication and stakeholder management skills.
• Strong knowledge of Microsoft 365 applications, collaboration platforms and virtual engagement tools.
• Ability to balance strategic thinking with strong delivery and execution focus.
• Demonstrated commitment to collaboration, inclusion and continuous learning.

Desirable

• Experience within an international NGO or humanitarian/development organisation.
• Knowledge of programme management, risk management or organisational performance frameworks.
• Experience supporting organisational change or transformation programmes.
• Knowledge of SharePoint, Power BI or similar reporting and knowledge-management tools.

Education and Qualifications 

Essential

• Bachelor’s degree in international development, Business Administration, Project Management, Public Administration, Organisational Development, Risk Management, Management, Social Sciences, or a related field; or equivalent relevant professional experience.
• Demonstrated knowledge of programme and project management approaches, planning and performance management practices.
• Proficiency in Microsoft 365 applications, including Excel, PowerPoint, Teams and SharePoint.
• Professional fluency in English, with excellent written, verbal, facilitation and presentation skills.

Desirable

• Professional certification in Project Management (PRINCE2, PMP, Agile, MSP or equivalent).
• Certification or training in Risk Management, Organisational Performance, Monitoring & Evaluation, Change Management, Continuous Improvement or Knowledge Management.
• Experience with Power BI, data visualisation and performance reporting tools
• Specialized training in social change and locally-led programming or partnerships
• Written language skills in French, Spanish or Arabic