Senior Operations Specialist at Bolt

About the role

As a Senior Operations Specialist, you will be responsible for day-to-day management of key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance. You will be working closely with the Senior Operations Manager and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.

Main tasks and responsibilities:

• Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations.
• Analysing data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.
• Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.
• Hands-on supply management in Kenya- working autonomously and taking initiatives through the stages of driver acquisition, conversion and retention.
• Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.

About you:

• You have 3+ years experience in operations, analytics, or a similar field
• Experience in team management and project management will be added advantage
• You are a strong collaborator with excellent communication skills (both verbal and written) in English & Swahili
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are detail-oriented and organised
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
• Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!