Senior Operations Specialist, Marketplace at Bolt

As a Senior Operations Specialist, you will be responsible for the day-to-day management of key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance. You will be working closely with the Senior Operations Manager and General Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics. This is a critical, impactful and highly rewarding role: Kenya is an exciting market that is equipped for Bolt to make urban travel more affordable, convenient, and responsible.

Main tasks and responsibilities:

• Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations.
• Analysing data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.
• Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements
• Hands-on supply management in Kenya - working autonomously and taking initiatives through the stages of driver acquisition, conversion and retention.
• Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.

About you:

• You have 3+ years experience in operations, analytics, or a similar field
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You proactively find solutions to business problems and have a proven track record of taking ownership and driving results.
• You possess excellent communication in English and Swahili with good negotiation and collaboration skills, and excel at networking and relationship-building.
• You’ve successfully led projects from planning through execution, including communicating with stakeholders, analysing data, and providing actionable recommendations.