Senior Principal Officer, Corporate Communications (MG5) at National Social Security Fund (NSSF)

Reporting to the Assistant Manager, Corporate Communications he/she will be responsible for Planning publicity strategies and campaigns and preparing media press releases.

KEY RESPONSIBILITIES:

• Plan media stakeholder briefings;
• Organize media briefings on current affairs at the Fund;
• Organize broadcast interviews, press conferences;
• Analyze media coverage in regards to the Fund’s targeted audience;
• Develop customized promotional messages for publicity and advertisement;
• Analyze and monitor customer complaints lodged externally and internally using established complaints handling feedback mechanism; and
• Develop customer value proposition strategies for handling of customer complaints effectively.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in any of the following disciplines: Communications, Public Relations, Journalism or related field from a recognized institution;
• Master’s Degree in any of the following disciplines: Communications, Public Relations, Journalism or related field from a recognized institution is an added advantage;
• Professional Qualification in any of the following disciplines: Communications, Public Relations, Journalism or related field from a recognized institution;
• At least seven (7) years’ work experience, three (3) of which should be in a supervisory position
• Membership to a professional accredited body related to Communications, Public Relations or Journalism such as the Public Relations Society of Kenya (PRSK), International Association of Business Communicators (IABC) or other related field and in good standing;
• Supervisory course from a recognized institution; and
• Proficiency in computer applications.