Senior Project Manager (CRM for Programmes) at Save the Children

Role Purpose:

The role of Senior Project Manager (CRM for Programmes) sits within the Digital Programming team within Save the Children International. The Digital Programming team is responsible for ensuring that we realise the full potential of digital technologies in our programming and that we deliver a greater impact to far more children across 60 Country and Regional offices and 29 Member organisations.

Customer Relationship Management (CRM) platforms are widely used across the organisation to support our work with donors and supporters. We believe that CRM could also help us to transform the way we manage our work with children. With this project we are looking to harness CRM to deliver more responsive, joined up programmes that are tailored to the needs of those we wish to support so that we can deliver a greater impact to far more children. This role will be responsible for defining a pathway to achieving our ambitions in this area and for delivering what is required to get there.

EXPERIENCE AND SKILLS

Essential

• An extensive track record of successfully managing large and complex projects and programmes that include systems, processes and operating model changes
• Extensive experience leading projects focused on the transformation journey of a Customer Relationship Platform for a global organisation
• A proven ability to deliver projects on time / on budget, using project management processes and tools including risk management, benefits management, financial management and quality assurance
• A proven ability to apply excellent analytical and problem solving skills, and to work collaboratively to deliver effective solutions to project related issues. This will include taking on hands-on analysis activities to support the wider team as required
• Highly developed organisational awareness and ability to understand any sensitivities within a complex multi-stakeholder structure; and think creatively and strategically to overcome obstacles to cooperation and progress
• Strong team leadership abilities with the ability to motivate and mobilise individuals outside their reporting line
• Excellent communication skills (written & oral English), including the ability to communicate and influence at all levels of the organisation
• Able to demonstrate instances of initiative that have delivered organisational benefits

Desirable

• Proficiency in a second core language of Save the Children (French, Spanish, Portuguese or Arabic)
• Non-profit sector knowledge/experience

Closing Date : Oct 3, 2022