Senior Quality Engineer at Sheer Logic

Job Purpose

The position holder will be involved in the optimization of 3G/4G/5G mobile services towards delivery of excellent network service to enhance customer experience.

Responsibilities

• Oversee KPI Governance with all the stakeholders;
• Share regular Network insights with key focus on tool usage (Geolocation, Facebook Insight and SON);
• Deliver E2E QOS KPI Performance Evaluation and improvement plan;
• E2E Performance Monitoring and Evaluation, drill down analysis and taking appropriate KPI optimization and Improvement actions to resolve emerging quality issues for 2G/3G/4G/5G network;
• Oversee and share insights on new feature trials and impact assessment before massive roll-out;
• Customer complaints tracking and management through adequate governance and process around solving network related complaints;
• Regular network capacity evaluation to identify existing or potential E2E bottlenecks for appropriate actions to be taken to enhance customer experience; and
• Automate deliverables to ensure they are shared

Requirements

• Bachelor’s Degree in Electrical or Telecommunication Engineering or related degrees;
• A team player with excellent problem-solving skills, right attitude & good work ethics;
• Candidates with Hands–on experience on WCDMA, LTE/5G Optimization will have an added advantage;
• Practical knowledge on use of Geolocation, SON, Netact, Google earth and Mapinfo; and
• Candidates with experience on Nokia and/or Ericsson equipment will have an added advantage.