Senior Relationship Manager, Card Business at SBM Bank

Job Purpose

The overall purpose of this role is the management of card business activities ranging from prospecting, acquisition, utilization, retention and introduction of new card solutions. The role involves card business growth through acquisition of new cardholders by liaising with all bank stakeholders including but not limited to Consumer, SME / Commercial and Corporate banking teams. Support the card business team to grow the Card business activities ranging from implementing campaigns designed to enhance activation, revenues and card utilization. The role also involves relationship management with internal stakeholders, card vendors, processors, schemes and local industry associations to ensure the bank remains competitive in the industry while aligning with the overall bank strategy.

Key Responsibilities

Strategy -20%

• Drive card business development for all card products (Debit, Prepaid and Credit) to new and existing Corporate and Retail clients.
• Implement and support new and other existing card products as may be required from time to time.
• Support the development and documentation of strategic and business plans for Card business and ensuring timely implementation, monitoring and evaluation of these plans.
• Design, communicate and share strategies for Credit Card acquisition involving internal and external stakeholders.
• Be actively involved in the design and supply of card business solutions – designs, while ensuring the stocks levels are maintained.

Business Development-45%

• Grow and retain the assigned bank's card portfolio in numbers, volumes / utilization and revenue streams in line with the strategic direction of the Bank.
• Liaise with Branch network, WPB & Elite, CX, corporate, Institutional banking and Marketing teams with a view to growing all the card product numbers (Debit, Credit & Prepaid).
• Effectively manage and expand the relationships with existing partnerships and other assigned card clients and bring in new partnerships to ensure business growth.
• Aggressively and systematically follow through in managing deal pipelines for prospective clientele assigned.
• Liase with Corporate and SME Departments for the acquisition and growth of Credit & Prepaid card numbers from the respective sectors.
• Play a complementary role in product development relevant to the Card Centre arm of business development and the Card Industry.
• Plan training /feedback sessions with all stakeholders on the card products – features and benefits, best card industry practice and trends.

Compliance-20%

• Ensure compliance with both internal and external regulatory requirements.
• Work closely with Credit & Operational Risk and Compliance units to ensure effective controls to mitigate against business risks associated with Debit Prepaid and Credit cards.
• Assist in developing and continuous review of business operational policies, procedures and ensure compliance.

People Management-10%

• Provide coaching, training needs and mentorship to the allocated staff aimed at building the knowledge and expertise as well as capacity to explore more benefits under card services.
• Follow up with the allocated regional manager, branch teams and ensure optimal performance on credit, prepaid and debit cards acquisition.
• Hold periodical feedback sessions with the stakeholders, communicate planned Card Business activities, identify any challenges or any concerns then follow them up with respective teams for resolution.

Other-5%

• Safeguard and promote the bank’s image with the general public.
• Be an effective member of the Card Business team and support in the implementation of the Card strategy.
• Ensure the assigned and agreed Card Business tasks are delivered within the timeframes.

Key Relationships

Direct Reports to this Position

• Manager – Card Business Development, Support & Partnerships
• Assistant Relationship Manager, Card Business growth - Internal

Customers of this Position

• CX Team & Card Operations
• SME / Commercial & Corporate Team, Asset Finance
• Business Development Teams, WPB, Women and Youth,
• Branch network & Procurement

Knowledge; Skills and Experience required for this Role

Job Knowledge:

• Excellent Understanding of card payment industry current and emerging trends.
• Strong Card Business Development and Relationship Management

Job Experience:

• 5 years Card Business Banking experience, 2 years in a management role

Education:

• Business graduate from an accredited University preferably in a Business-related course or social sciences.

Competencies required for this Role

• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Relating and networking
• Negotiation, Persuading and Influencing
• Presenting and communicating information
• Leading and supervising
• Strategic thinking
• Planning and organizing